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My claims have always been dealt with on a timely basis. Explanations are always useful.

Claim was handled very quickly. I appreciate that it was not stressful at all and trupanion paid my vet directly.

First my veterinarian recommended Trupanion and after I had added two more pets to my policy & my asking a lot of questions I knew I had made the right choice. I just filed my first claim for all three dogs & I was walked thru the filing process by a very personable,knowledgeable representative.

Natalie was so kind and explained the benefits for my policy

My awesome Parker is a great dog and my best friend, but has had a rough last two years! He threw out a disc in his back almost two years ago, causing total paralysis in his back legs, which required major surgery to five of his vertebrae/discs. The operation was very successful and Healthy Paws covered almost everything at 80%. That was awesome, since we could not have afforded to bring my best friend back without Healthy Paws. Sadly, after returning almost to his original happy and active self, we were involved in a major truck accident going off into the woods on black ice a month ago, where he was thrown into the back of the seat and lay helplessly paralyzed upside down on the floor. I gently got him out and wrapped him up in survival blankets in the snowy and remote woods (at 18 degrees it was cold!) while we waited for help. The truck was totaled, so some friends gave me a ride to rent a car and I rushed him to the nearest First Pet Animal hospital, and then to the same surgical center he had had his back surgery at. Miraculously, he's once again recovering on medication and physical therapy, and so far without additional surgery on the injured cervical vertebrae. I just deposited the second reimbursement check from Healthy Paws, and they once again covered almost all the costs at the promised 80%. They've been incredibly responsive and financially there for me (and Parker!), and have shown genuine interest in Parker's recovery each time. We couldn't have afforded to help my best friend without them, returning him once again to an active and happy life, and I'm very grateful. Of all the financial decisions I've made in life, Healthy Paws has been one of my best!

Healthy Paws has been by far the best insurance purchase I have ever made. As a multiple pet parent, having Healthy Paws on my side puts my mind at ease that any healthy issue my pups face will be handled and I can just focus on taking care of my pups. I have been a Healthy Paws customer since I first learned about them from a coworker. While primarily my claims have been for relatively minor items (torn dew claw, allergies, etc), the first time I truly saw the value and compassion was when my larger pup Montana injured his right stifle joint. Worried that he had torn his CCL, we apprehensively took him in to our regular vet to get a diagnosis. As expected we were referred to a Orthopedic Vet and our worst fears were confirmed when they said he needed surgery for a luxating patella and possible torn CCL. The consult resulted in a surgical estimate of $5515 at the high end, this is after imaging to confirm no major fractures. While not a small amount it was certainly within our means. What Healthy Paws did first was make sure I was concerned with my pups pre and post-operative care. They concisely informed me what requirements were for medical documentation and invoices and the process to provide that is super easy through their web app. They then made the process even easier when they approved the claim for all of Montana's veterinary, imaging, and surgical bills in less than 48 hours and had the re-imbursement direct deposited into my checking account in total less than 72 hours from me submitting the documents through the web app portal. What Healthy Paws is, an example of an organization that whose primary focus is their customers; the pets they insure, and their owners, the people who derive peace of mind from this coverage. They recognize their existence is to pay for pet's medical needs, not to deny claims to benefit shareholders like other corporate insurance entities. If the world had more organizations that acted like Healthy Paws, then we would live in a significantly different world. I will continue to espouse the values and virtue of Health Paws to all who are interested and have already done so with multiple individuals. If you are looking for a reputable and honorable pet insurance organization, I don't think you can do better than Healthy Paws.

Quick and easy

Like always, quick feedback and claim resolved.

Very efficient and pleasant to work with.

Trupanion is very FAST on returning your claim amount to you. Their website is very easy to file a claim. I HIGHLY recommend them!