5
out of 5
Verified
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5
out of 5
Verified
Please with the service I have received so far
So far I am please with the service I have received. I have not yet made a claim. I have called twice for assistance with my policy and both calls were handled very professionally and the agents were very helpful.
- INSURER: Furkin
- POSTED: 02/01/2023
- BY: Lisa
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
4
out of 5
Verified
Review of initial contact
Agent was very knowledgeable about the insurance policy but I felt she was a bit impatient with me regarding questions that I asked. It was as though she had repeated this sales presentation so many times that she was on automatic pilot. She was polite and respectful.....I just felt she was trying to move forward too quickly both times I spoke with her.
- INSURER: Trupanion
- POSTED: 02/01/2023
- BY: Carol
- BREED: Boxer
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Reimbursement:
I am empressed and happy with the way my claim was taken care of. I was reimbursed with the whole amount that I charged. Thank you for all your help.and understanding.
- INSURER: MetLife
- POSTED: 01/31/2023
- BY: Louise
- BREED: Chihuahua
- AGE OF PET: 7 - 10
5
out of 5
4
out of 5
Better Than Expected
Our claim was processed and we received what was expected. There was an issue with the itemized invoice from the vet at first but it was ironed out easily with a phone call to customer service. The customer service rep was thorough and thoughtful. Overall it was better than expected.
- INSURER: ASPCA
- POSTED: 01/31/2023
- BY: marie
- BREED: Goldendoodle
- AGE OF PET: 0 - 3
5
out of 5
Verified
Simply the best !!
Thank you, thank you thank you, Trupanion! The whole process from submitting an estimate to Approval to direct payment to my vet could not have been easier. Your process is clear and extremely efficient and lets me focus on caring for my dog post surgery. Thank you again. You are the only insurance company I would recommend.
- INSURER: Trupanion Canada
- POSTED: 01/31/2023
- BY: Mark
- BREED: German Shepherd
- AGE OF PET: 0 - 3