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Embrace has been so fast and efficient dealing with my claims.

Honestly, I have nothing to compare this insurance to. I have only had ASPCA insurance, and selected it because of its affiliation to the Society for the Prevention of Cruelty to Animals, assuming the insurance benefitted the cause and it facilitates taking care of a pet with its health needs. It is what it is and with over 45 exclusions, I can only guess what portion of my claim will be paid. My purebreds have been more expensive than my mixed-breeds and the insurance has probably paid for itself over the years. The policy also excludes euthanasia fees which I feel is inconsitent with the prevention of cruelty.

I signed up for Embrace because of it's rankings and price. First had to do the ortho waiver which both of my pets passed with a clean bill of health. Then 3 weeks later, they asked us to contact our vet to have them fax the medical records. My complaint is, why didn't they have us do this when we did the ortho waiver(?) My vets complaint, understandably so, is why should he tie up his office staff even more faxing in the records when we were first there? Thus, he refused since he already gave the dogs a clean bill of health. Also, I saw in the fine print that after you send in the records, they will only be reviewed when a claim is filed UNLESS you request them to be reviewed earlier. This is definently a loophole for them to deny claims, and is a very ticky-tacky way to do business. Needless to say, I cancelled and went with another company.

Have used Embrace for three years. In three years have had three illnesses occur. Each time claims were processed quickly and there were no issues with claim payments. A really good idea to have insurance as it was well worth it each time. I will be with Embrace for the foreseeable future.

My mini schnauzer had a bout of pancreatitis and Embrace took care of the claim right away. They also provided great follpw up... Always letting me know of the status of the claim

I've been with Pet's Best for approximately 4 years and have recommended this company to many friends. They're customer service staff have been terrific any time I contacted them, which is not often because I really didn't need to. They are quick with the service they provide and have never questioned any of my claims. They are true in their words.

Just before Mom died of cancer in 2007, one of her last request was that we take good care of her toy poodle Pippin. We have done our best, and last year, as Pippin was about to turn 13, I decided to buy health insurance to make sure Pip can always have the best care. Many companies would not insure a dog of her age, but Pets Best did. She has since developed glaucoma, & after the $100 deductible, they have covered 80% of the cost of a specialist, an animal ophthalmologist, and 80% of the eye drops, which are expensive. It's obviously an ongoing condition, so it's nice to know PB has my back. The premium did almost double (from $35 to $70/month) after her 14th birthday, but I understand the increased risk at this age. Pets Best is helping me not only keep my promise to my mom, but also helping me take care of my 4-legged daughter I love so much! Jack Bowen, Fort Worth, TX

Emabrace appears to be a straightforward company that doesn't pull any punches. By that I mean they do eaxactly what they say they are going to do. Claims are processed quickly, politely and they always keep you informed of the claim status.

Embrace Pet Insurance has been a blessing. They have great customer service and really care about your pet. I have a Cavalier King Charles Spaniel who has had a rough year. She was diaganosed with Chiaris Malformation through MRI, which was not cheap, but with the Embrace Pet Insurance was manageable. I have had no problems receiving my refunds and the claim forms are so easy.

I have sent in two claims now and am very pleased with how quickly they process claims. They are extremely easy to work with. No grief here!