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Quick and painless claims experience

your company is very empathic and compassionate and competent in my experience talking with each person. Thank you.

Very quick response and decision.

In a very stressful time, Trupanion claim process is straightforward, quick, simple, and responsive.

We have had a great experience with everything involved with Trupanion. Our 4 dogs are well protected.

I made a claim for an ear infection my cat had. It was my first claim and I just wanted the $30 applied to my deductible. I figured it would be really simple. The claim took FOREVER to process. It has me nervous for when I need reimbursed for a serious expense. Literally over 40 days to process. My friend works for Trupanion and they require claims to be processed in 1-2 days. It’s astounding to me the difference. Trupanion is more expensive, but I guess you get what you pay for... Anyways the needed records from an old vet. When I provided the vets info they requested the records and sent me an email explaining if they didn’t get the records in 3 days they’d contact me for help getting them. 5 or so days pass, boom email saying my claim is denied because they didn’t get records. I called and got the RUDEST customer rep. She said it’s because I never called back to provide them with the missing records. No one told me the vet didn’t send it! She kept repeating the same line and told me basically too bad the claim is closed. I called the vet and they emailed records the day it was requested. They even forwarded me their original email. I called back and got a much nicer rep who explained the claims auto close after 40 days. She pulled up the records in seconds and said they never got uploaded. She reopened the claim and by the next week the money was processed towards my deductible. Would that have happened if I got the rude woman again? I got pet insurance after spending $10,000 on my dog who died last year from a terrible autoimmune disease. I can’t imagine if I was trying to be reimbursed for one of the regular $2k emergency vet fees. 40 plus days and all that stress and hassle?? I’m already asking friends who they use to see about switching. They need to make sure all their customer reps are like the second woman I spoke to.

Truly supportive, efficient and amazing. Trupanion have looked after our pets for 7 years and helped us again this week. Thank you!

Very responsive compassionate and efficient. Love these guys!

Very friendly staff and I must say extremely fast claim process and payments. Happy with this company so far.

Michaela was a blessing to speak with in regards to helping us handle our puppy Bandits death and tge insurance claim. Many thanks to her for her empathy and genuine sadness about our sudden loss.