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Excellent customer service!

I submitted multiple claims for our German Shepherd puppy who was fighting off an unknown infection. Since the vet was unable to find the exact bug that was causing our pup's symptoms I was concerned I would receive pushback from Nationwide. I was pleasantly surprised to see quick and fair (complete!) payment from Nationwide through the whole process. I highly recommend.

I have 2 golden retriever brothers and I am so glad I made the choice to get nation wide insurance. This company isvery prompt on payment. I like how easy it to file my paperwork. I feel more at ease knowing I have my boys protected

Submitting claims to Trupanion is quick and easy. The turnaround time has always been quick and efficient. Their staff is always friendly and caring.

Unfortunately, my dog has had a few recent vet bills all in a row. Though it’s rough for my pet to go through, it’s super easy to submit a claim with Nationwide. They review it and get your approved payment sent back to you quickly, which is really convenient. Great service!

Quick and easy filing claims.

Very easy process and fast turnaround! Highly recommended!

Prudent Pet Insurance came to the best deal in what I had access to. Even an employee discounted policy at another place. You have a lot of ability to adjust your policy for deductible and payout to get a price you can work with. The website is very simple and filing a claim was no problem if you are tech savvy enough to take a picture of your bill and get that loaded up to the site. I filed on 3/26 and got a return on 4/9. So about 2 weeks, which is pretty good. That's the email, I have not actually checked the account to see if the money hit also. Now for the disappointment. I paid for a policy that said 90%. For a wellness visit for a puppy I ended up getting 85% of the bill reimbursed. Close, but not 90% and that 5% will add up if this is always the case. Of 5 items the heartworm/flea meds and rabies vac were paid 100%. The rest came back at 66%, 91%, and 75% with a code "61" that read Amount exceeds the allowed amount for Preventative item listed in your plan. Now, what that code was there for the 91% I'm not sure. But just be aware that they have a list of prices and you only get so much for each item. This is the first claim so it will be interesting to see how it goes as we go. I still have hope that this was the best one to go with after investigating and I hope this review helps others as it has the type of information I was looking for and didn't see when reading the reviews. 85% is still pretty good, it's just not 90% and I'm sure I missed fine print somewhere that stated this.

TRUEPANION HAS THE BEST CUSTOMER SERVICE ALWAYS VERY HELPFUL!

So worth it. Ive had pet insurance for 3 different pets over the years.