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Nationwide is exactly the partner we need in our family. They are there when we need them, and provide peace-of-mind when we don't! I really appreciate their care for each claim we've needed to process.

Aloha, appreciate follow ups/comments along with support & speed of payments. Mahalo

Thank goodness she is doing so much better. Also, I like having the ability to review your website anytime for explanation of what and how much is covered with the insurance.

I was hoping you would have paid me back more, but anyrhing is better than nothing

I have had this insurance policy for my dog since he was a puppy and it has come through for me every single time. The claims department is efficient and fair. Most of us issues are “routine” but every now and then something comes up and I have never had a problem presenting a claim and having it handled in a timely manner. That’s what you buy insurance for, the claims department. The coverage is excellent and I think the premium is reasonable

Pets Best worked quickly to have my claim settled and payment was deposited quicker than expected!

Koda has been insured since we first brought him home as a puppy. I am fortunate that he has been a very healthy dog to this point (11 years old) with only fairly minor issues requiring care. Fortunately I have never had to test my insurance plan in a severe emergency or severe illness, so I can't speak to that. What I can speak to is that the claims process is very straight forward and easy to obtain reimbursement and the times that I have either called with questions or spoken to a customer service rep regarding renewal/coverages, it has been a very pleasant experience. The representatives have been knowledgeable, helpful and have even saved my money on my renewal policy. I would not hesitate to insure my next puppy with Nationwide.

Malia has an allergy problem which requires daily medication. Without it she is constantly scratching. And nation wide helps with the cost.

The only thing that would make the coverage even better is if there were ability to submit estimates for proposed major vet services ahead of the actual services to see if they would be covered or to assist in determine which option to take. I have heard that other pet insurers do offer that.

Claim was filed by vet and paid promptly. Very easy.