No Better Customer Service Out There
Every time I call, the staff at Pets Best are always friendly, courteous and happy to help! It makes me feel good that I don't feel like another number to them when I need to call.
- INSURER:
Pets Best
- POSTED: 07/23/2013
- BY: deborah
- BREED: Labrador Retriever
- AGE OF PET: Over 11 years
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Awesome
I put my wellness claims in for both dogs and I was reimbursed to the penny. I am glad that I signed up for their insurance plan and wellness plan.
- INSURER:
Embrace
- POSTED: 07/19/2013
- BY: Reene
- BREED: Mixed Breed
- AGE OF PET: 0 - 3
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PetsBest is the Best insurace
I went to the Vet on 06/29 and they refund the money on 07/04. Isn't that amazing. The customer support is one excellent.
- INSURER:
Pets Best
- POSTED: 07/05/2013
- BY: Sunil
- BREED: Labrador Retriever
- AGE OF PET: 0 - 3
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Laceration Repair
My six year old greyhound injured herself while playing and had a large wound on her hip that required surgery to repair. Greyhounds require a savvy vet who knows their anesthetic and drug sensitivities and as a result nothing with a greyhound is ever inexpensive! However I was very excited to be able to apply Twix's new Trupanion policy towards her procedure. It was a great experience! They paid for 90% of her repair within a week I was reimbursed! Wow!
- INSURER:
Trupanion
- POSTED: 06/28/2013
- BY: Lisa
- BREED: Greyhound
- AGE OF PET: 7 - 10
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Laceration Repair
My six year old greyhound injured herself while playing and had a large wound on her hip that required surgery to repair. Greyhounds require a savvy vet who knows their anesthetic and drug sensitivities and as a result nothing with a greyhound is ever inexpensive! However I was very excited to be able to apply Twix's new Trupanion policy towards her procedure. It was a great experience! They paid for 90% of her repair within a week I was reimbursed! Wow!
- INSURER:
Trupanion Canada
- POSTED: 06/28/2013
- BY: Lisa
- BREED: Greyhound
- AGE OF PET: 7 - 10
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Extremely fas claims processing!
For the past 4 years I have always submitted my claims via mail, then waited up to 10 days for my check. This last time I decided to file my claim electronically, and I was quite surprised at how "user friendly" their process is. I also signed up for electronic transfer directly into my bank account. Now instead of receiving my refund in a week to 10 days, I received it within 48-72 hours.
- INSURER:
Pets Best
- POSTED: 06/27/2013
- BY: Martha
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Couldn't ask for more
I began with a free month trial of Trupanion, not ever expecting to use it. Lo and behold, a few weeks later my Aussie ruptured a ligament in his knee, a traumatic experience for us both.Trupanion at first wrongly refused my expensive claim (they are a business after all). But after my vet contacted them through their appeals process, they were more than cooperative. My dog is now up and running again. It may have taken a while, but I couldn't be happier with how everything turned out.
What started out a as trial on a whim, has earned them a life-long customer!
- INSURER:
Trupanion Canada
- POSTED: 06/22/2013
- BY: Anthony
- BREED: Australian Shepherd
- AGE OF PET: 7 - 10
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Couldn't ask for more
I began with a free month trial of Trupanion, not ever expecting to use it. Lo and behold, a few weeks later my Aussie ruptured a ligament in his knee, a traumatic experience for us both.Trupanion at first wrongly refused my expensive claim (they are a business after all). But after my vet contacted them through their appeals process, they were more than cooperative. My dog is now up and running again. It may have taken a while, but I couldn't be happier with how everything turned out.
What started out a as trial on a whim, has earned them a life-long customer!
- INSURER:
Trupanion
- POSTED: 06/22/2013
- BY: Anthony
- BREED: Australian Shepherd
- AGE OF PET: 7 - 10
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The BEST service imaginable - ALWAYS
Our beautiful Pippin recently passed away, & "Robin", one of Pets Best's supervisors, personally handled my final claim to help me with a glitch in the last vet bill I received. She said, "The last thing you need right now is something else to deal with." I so appreciate her compassion & the great experience I've ALWAYS had with PetsBest.
- INSURER:
Pets Best
- POSTED: 06/21/2013
- BY: Jack
- BREED: Toy Poodle
- AGE OF PET: Over 11 years
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They pay with the speed of light!!
Our big dog Monarch has a lick granuloma on his right lower leg joint and is now going thru his 2nd round of laser treatment. Trupanion immediately paid for his first round and had already paid for his second round before his treatment even began. I call that fast! We made the right choice when we chose Trupanion even tho we didn't know we would be using it this soon.
- INSURER:
Trupanion Canada
- POSTED: 06/19/2013
- BY: Sylvia
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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