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Beth was great. Trupanion's policy for not reimbursing exams is not good or helpful. It is not realistic.

This was my first claim with Pets Best. I could not believe how easy it was! I uploaded a picture of the receipt and submitted the form with the basic information needed. Payment was with in a few days! Right to my bank account! Thank you Pets Best!

The price of the policy is good, and the benefits and reimbursement are great as well, but the process of submitting a claim is crazy. One claim took 3 months of review before telling me that they would deny it because it was a pre-existing condition...which it wasn't. It was an infection and I submitted all vet records stating it was an infection and had nothing to do with any pre-existingconditikns she had. Another claim took 2 months to process. The process time is crazy...they say it will take up to 30 days but it takes way longer and then you have to fight them to prove that the claim is legit, which is annoying given you have provided them with detailed vet records. So overall, price and benefits are great, the claims review and submission process is a giant headache.

I've never spoken to a rude rep and have never had a problem with coverage

Coverage exactly as advertised. No hidden costs. Very prompt reimbursement. Helpful and caring customer service. A very good plan should you run into an expensive or extensive medical issue with your pet. Highly recommend.

Nationwide makes the claims process simple and communication process via email is great...

Great experience

My dog needed ear surgery,very expensive, Healthy Paws enabled him to have the care he needed. So grateful for the quick payment

Claim process takes a long time for review. I think one week could be acceptable. It would be helpful to have feedback sooner.

I have always had small pets and cats. Finally got around to getting pet insurance for my Aussie Mist. Embrace recommendation via my vet. I liked the interaction when I called Embrace and the wellness reimbursement. Also, credit for spade-neuter. Well, had NO idea young cat thought she was a dog and ingested Pom poms. Thankfully, she did well with surgery. She will never be a show cat- but we love her! Thank you Embrace.