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I did refer a friend to Trupanion who is getting a new puppy late july, but it seems to be taking longer than usual to get reinbursed the money I put out of pocket. Other times I have used the insurance I received the money direct deposit in my account within 5-7 days after it was received. My claim was received on May 30th 2017. It is now June 9th and I called regarding this issue and was told it would be a few more weeks to process. Im not happy about that and I told a friend that they paid their claims fast, but now Im not so sure.

Just found out that the deductible is per illness and was a little bummed by this fact

Informed customer service reps, polite and knowledgeable.

My PBGV was diagnosed with Glaucoma 2 years ago. Since you cover the cost of his medical care he still has his eyes and his pressures are within normal range. Just wish the premiums weren't so expensive.

Once again Embrace came through when one of my kitties suffered from an acute kidney injury. Because Embrace reimbursed us for most of the charges I will be able to continue having the treatment for Sasha.They are a life saver. Claim submission, processing and any interaction with the customer service is easy and smooth. They care . I highly recommend Embrace to any pet parent.

This pet insurance is by far the best I have found. Pay claims in a timely manner and very easy to navigate the plan. I recommend this pet insurance to everyone.

My kitty Sasha suffered an acute kidney injury caused due to an accident. We had her treated in the hospital right away .She is such a champion. I was really worried about the cost, but there was no way I wouldn't have done everything possible to save her life. Embrace had processed the claims quickly . I've had Embrace for over 7 yrs now and they have always been amazing : their customers service is friendly and knowledgeable , processing time is very short, insurance policy is transparent and easy to understand, claim submission process very simple. They really make you life easier when going through difficult time.

A dog's parent's worst nightmare, surgery for the little one. Embrace answered all my questions, suggested ways to make things easy and the process faster. I am so glad I have Embrace.

Had trupanion for over 5 years, every year the police was increased. Started paying around $40 a months by the time I canceld they were charging me $100. At one point they tried to raise my premium because I had moved 3 blocks from my old house still within the same town. Never put a claim in and the one time I did for $300 it was declined. Canceled right away never again, also took forever to process the claim it was under review for over 3 weeks. Every time I called was told the claim was being reprocessed should be almost done, then one day I receive an email that the claim was being closed do to missing information!

My question was not related to your products or services and it was just routine in nature. It was handled very professionally.