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Always a quick processing... except this time. I didn't receive a check yet!

Great service and quality of insurance is worth having.

We are about to go into our third year with Nationwide and you have never paid for one ear claim. With my renewal docs for 2018 I received an addendum that ear infections would be covered if Charlie went one year without an ear infection (which he did). He was seen on 10/13/18 and had an ear check and cytology which came back Negative for an infection yet you denied the claim.

You’re service has been excellent for my dog and you process all paperwork in a timely manner. It could be faster but it’s always done.

Embrace (so far) has been great! We got insurance when our girl was just a puppy and never really used it until recently when she tore her ACL! I ended up meeting my deductible because of all her care prior to the actual surgery. So the cost of the surgery on my end when everything was said and done was roughly $500! Every time I call, I get a representative almost immediately and I’m never transferred around. I get the answer to my questions from whomever I’m speaking to. All their staff are clearly well trained and have plenty of knowledge about the insurance itself. My payments only went up $20 after her surgery which was awesome because I thought I’d be paying WAY more since they basically paid her whole surgery. If you’re not one to sit on the phone, you can do everything online. It’s super easy and literally explains everything! From claims to coverage to payments! I can honestly say getting pet insurance was the best decision I’ve ever made and when we get another puppy next summer I will be getting her, her own insurance as well! The only downside and this is with all insurance is that whatever happens CAN NOT be a pre-existing condition. When I first sent in the pre qualification claim for her ACL surgery they wanted e v e r y t h i n g to make sure it didn’t happen before we had got the insurance. Get it when they’re young or you’ll be kicking yourself when it’s too late! The claim for her surgery did take a little extra time but that’s because embrace paid the hospital directly - so I can’t really blame them since there was quite a bit of papers to fill out and it was amazing to not have to dish out that cash and have to wait to be paid back! Just another great thing they do direct pay if the vet will agree to it!

Friends recommended Nationwide before we even got our first puppy, and given all the issues she has had it has been fantastic. With allergies or illness the claims are reasonable, explained and timely.

It's nice not to have to worry about how to pay the bill when a pet is sick.

Good claims experience- premiums are pricey- vet office does not help much

Easy to make claims. Everyone I dealt with were wonderful.

Jess was very pleasant and answered all my questions. She made it easy for me to file my claim and evaluate my policy for the future.