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It was so upsetting to find out Mr. Peabody had cancer. Your claims process really helped ease some of the pressure. It is so simple and reimbursement is fast. You could teach the human" health insurance companies how claims should process. "

Was very glad to get money back from Rufuss annual exam. Vet prices are through the roof."

I am not sure that the pet insurance is worth it.

I am not sure that the pet insurance is worth it.

my claim was not going through and I called a few times; she sent me her email c/o you and we resolved the issue so she was able to pass my claim on

my claim was not going through and I called a few times; she sent me her email c/o you and we resolved the issue so she was able to pass my claim on

We got health insurance for our golden retriever puppy thinking it was a precaution for down the line. His plan started in February, and we pay $43 a month. In April, we notice he has a slight limp. Per vet's instructions, we have him take it easy (no long walks, rough play, stairs, etc.) to make sure it's just a sprain. Well, turns out it was more than just a strain. With our first $400 X-ray, we met our $250 deductible. I filed the claim (easy, just take a picture with your phone and upload to the app) and it was approved in under 3 days. We received a check in the mail soon after. THEN, though, the X-ray results came back and showed that our sweet 7-month-old puppy had elbow dysplasia in his right and left leg. Our vet recommended surgery ASAP, so as to reduce the damage of the FCP (x2) and OCD lesion and prevent him from suffering from debilitating arthritis at a very young age. We took him to a specialist, who agreed he needed the surgery in order to live as happy and normal of a life as possible. The surgery was going to cost $4,100 (!) which for us, is a LOT. We were glad we had pet insurance and hopeful they would cover it, but we'd heard all kinds of stories about people getting turned down for nonsense reasons and companies making excuses not to cover things. Our pup had his surgery May 2, and I (nervously) filed our claim the next day. Two days after that, it was approved -- covered in full, and we were sent a reimbursement check for 80% in the mail. Healthy Paws even followed up to ask how our dog was doing. I can't even tell you how thankful I am we got insurance from Healthy Paws. This would have been a huge financial setback for us, but thanks to our coverage, it was a manageable expense.

It was a very positive experience

All of your customer service representatives are extremely helpful.

I am very happy with trupanion and recommend trupanion to anyone I come in contact who has pets