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Pets Best has been an absolute lifesaver for me and my pet! Their comprehensive coverage gives me peace of mind, knowing that my furry friend is protected no matter what. The claim process is incredibly fast and hassle-free, making it easy to get reimbursed without any stress. What truly sets them apart is their outstanding customer service—every interaction I’ve had has been friendly, helpful, and efficient. I highly recommend Pets Best to any pet parent looking for reliable and trustworthy insurance!

Pets Best has been an absolute lifesaver for me and my pet! Their comprehensive coverage gives me peace of mind, knowing that my furry friend is protected no matter what. The claim process is incredibly fast and hassle-free, making it easy to get reimbursed without any stress. What truly sets them apart is their outstanding customer service—every interaction I’ve had has been friendly, helpful, and efficient. I highly recommend Pets Best to any pet parent looking for reliable and trustworthy insurance!

They always make it so easy to make a claim! I just submit my vet receipt and they send me a breakdown of what is covered and what isn’t. My dog has allergies and is on injections and pills for it. I recently got her allergy tested and started immunotherapy drops and they covered a lot of the testing and the medication!

Classic insurance company Deductible expensive enough to disinsentive you from using insurance unless major claims. Won't cover existing medical conditions but will charge you the same as some one covered for everything. My personal story is my daschound had a back surgery before policy, another one 3 years into the policy which I knew wasn't covered and paid out of pocket, sadly back went out again a couple years later. We decided it wouldn't be fair to put him through another at his age. The first claim I made in 6 years of having a policy was for euthanasia which should be covered.. ...but guess what nope not even that would be approved because of the reason having to do with a back injury. 6 years with only increasing premiums just to get denied for that. Never deal with them again

I had Healthy Paws for my Tibetan Mastiff for 10 years until he passed. I was ALWAYS pleased with the ease of filing a claim and the quick reimbursement time. Both of my cats have Healthy Paws insurance. It is a good thing because I had to file a claim for my 7 month old kitten. I have to say that it was a little more tedious and took longer to get this claim settled compared to previous claims that I had for my dog. I was expecting this because it was the first time filling a claim for my baby. There was a slight misunderstanding and when I submitted his medical history, which until this emergency visit, he only had shots, they submitted the shot invoices as claims. Those "claims" had to be settled first (I didn't submit as a claim because I knew they were not eligible) before the emergency claim could be settled. The entire claim payout took a few weeks. I'm used to getting reimbursed within a week. I still stand behind a 5 start rating because they were just being extra vigilant and I know the first ever claim requires more documents to be provided. Hopefully, I won't have to use this insurance in the future, but it's very reassuring just knowing that my pets are covered.

As a first-time pet "owner," pet insurance was something I hoped I'd never have to use, and for nearly 6 years I barely did with a healthy girl and nothing that ever exceeded the $500 deductible on my plan. Still, I've always appreciated the piece of mind that Pets Best offered and the clean user experience of their app and website. Then, a few weeks ago, my girl sliced open a section of her back running top speed too close to an old piece of farm equipment. After a long, emotional day, she was stitched up (and doing great thanks to the excellent care of the team at Pet Emergency Center in Mt. Vernon, WA) and I didn't think twice about paying the $1,500 ER bill on a credit card. Filing the claim to Pets Best was a breeze and I got an explanation of benefits within days that reassured me that a reimbursement was already on its way to my bank account and would cover what I expected (full amount minus the deductible and co-pay). I submitted my claim on February 7th and reimbursement was received on February 20th. Pup is doing great and I'm a very relieved and grateful dog mama.

story: "I've had Pets Best insurance for both of my Cavaliers for almost 3 yrs. It's amazing how fast the reimbursement process is accomplished. I have 2-3 claims a month bc one of my dogs has a heart condition. I've only had difficulty with one claim and that was because my Vet repeatedly neglected to send the information requested. Pets Best was in no way at fault for the difficulty and tried numerous times to get required information. I would choose this insurance over and over. They cover the conditions/issues they say they will. It really is the BEST!

I honestly don't know what I would have done without Pets Best. As my three dogs have gotten older, there have been several tests, cancers and surgeries that have needed to take place. Having Pets Best insurance has been invaluable in allowing me to make the right decisions for my dogs, as well as enabling the best care for them as they age. In addition, the turnaround time on processing claims has gotten much faster! In most cases, I have already been reimbursed in time to make my credit card payment… which has been so appreciated. Thank you, Pets Best, for helping me care for my girls with the dignity they deserve in return for all the unconditional love they give! 🙏

"We got a new puppy last year and decided to get pet insurance just in case. Bowser got sick (coughing and vomiting). We had to take him to the vet where they kept him for 2 nights while running tests. It was super easy to submit the claim and heard back sooner than I expected with a detailed claim summary about what was covered, I'm very glad we decided to get the insurance and didn't have to worry about how bad the vet bill was going to be while we were worried about our sick fur baby being sick. "

I have been with Pets Best for many years and now with my second dog. I absolutely love them. Their customer service is wonderful and their ease of submitting claims on the app is great. All of my experiences with Pest Best have been easy and wonderful. I have never once had a complaint with any of their service.