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My dog is 10. So many issues over the years. This year our issues included gastritis. Lymphoma and now herniated disc. No surprises, no questions, no hassles. Just excellent customer service and quick payment.

"I absolutely love Pets Best! Customer service is always helpful and kind and well informed. My dog (Benny) tore both ACLs in less than a year and both were paid for with no problems. Just recently, Benny wouldn't eat and something was clearly wrong. I rushed him to the vet and how I was going to pay for his treatment wasn't something I had to worry about and that meant everything to me. It turns out he most likely had giardia, and he's now fine, but it could have been much worse and I know Pets Best would have been there for me. I know I can provide Benny with the best care possible. Thank you for that peace of mind!"

I cannot express how incredibly grateful my family is to Healthy Paws. Our beloved dog needed multiple surgeries, and each time our insurance claims were quickly processed without question. The app makes it so easy to file claims and the turn around time to receive reimbursement was always within two weeks! Amazing! Having a loved pet needing medical care is very stressful, and we are appreciative of the fact that Healthy Paws made the financial stress basically nonexistent! Thank you, Healthy Paws!

This was the first time we submitted any claims for our dog and I was nervous about how much work it would require, how fast it would be reviewed, how much back and forth would occur and timeliness of payment. The portal made it really easy, I just scanned all documents, uploaded and within days had a response about what was included and what wasn't. There were no surprises, and the payment was issued.

The amount of claims they pay adds up to less than 10% of the premium you pay each year. So why would anyone pay them all this money to still cover 90% of their own expenses and what have $600+ a year burning a hole in their pocket?

My only complaint about my vet is that I was first in line at 9a.m. on the day of surgery. I traveled 50 miles to the clinic, as they only do that in Pensacola. I was advised that I would receive a call when Foxy goes into surgery. No time line was offered -- she went into surgery after 6pm!!! This is highly unacceptable, but Dr. Story is the 'only game in town ' as an opthomology vet.

Excellent service, claim filing is fast and easy on the app and I can always get answers to questions quickly. Payments are always accompanied with a breakdown that is easy to understand. Thanks PetsBest!

I recently lost my dog Olive unexpectedly during a procedure. It was heartbreaking. I was so distraught I could not bear to even call them to have Olive removed from my policy, and I kept procrastinating to avoid the pain, knowing there would be a premium due. However, Pets Best paid the final claim and sent me an email that they were so sorry to hear about Olive and removed her from the plan and updated the premium. They have been wonderful and empathetic. I highly recommend Pets Best.

Recently we got a new pup- Pets Best was recommended to us from a friend. We found the coverage that was perfect for us (to include coverage for some well visit needs as well), downloaded the ap, and found the entire process easy, transparent, and overall great! Reimbursement was quick, and seamless. Account linked for both monthly auto payments, but also auto reimbursement. Would absolutely recommend Pets Best.

We had embrace for years. We moved cities and they changed our premium by over $200. We have been previously approved for Physical Therapy for our dog with hip problems and they have now changed the policy so that you have to be in a building with a vet. They have done everything in their power to remove benefits, refuse claims and continue to increase the prices.