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Purchase Pet Insurance for my Polish Lowland sheepdog thinking that I would never use it. After she injured her back hind leg (we still do not know how it was injured) and it did not improve with rest. She was found to have a torn ACL that needed to be repaired through surgery. I was really expecting a hassle trying to file insurance since I had never used Pet Insurance with any of my past dogs. This couldn't be further from the truth, it was quite easy to complete and when I had question the customer service was excellent. I am not easy to please when it comes to service and don't recommend a company unless I am completely impressed. I am completely impressed with Healthy Paws customer service and have recommended them to several friends. The only suggestion I would have is to add the claim status to the user site or add a click to chat. Thanks you have earned a life long customer.

This company is insuring my current dog and I also had insurance with this company on my previous dog. Very easy to deal with; fast reimbursements; have never had any problems.

Repayment is very slow. Also we never receive an itemization of our claim - we always have to ask.

I was pleased to see my first claims paid routinely. I bought the combo wellness and insurance plans. We have two Lab puppies and by the time I had them examined , all the shots, spayed and neutered I had incurred $500 in wellnessVet costs. Embrace paid them all at 100% even though some of the claims were over the 90 day period. they relaised it was my first claim and gave me some grace with that.

I've been very pleased so far. Claim filing is easy, and reimbursement is timely. I'm an insurance broker, so I am very attuned to service provided by a given insurer. A+ rating so far!