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Claims are processed quickly and are nicely detailed of what's covered or not.

We had a pretty sick pup that had as at the vet every day for 3 days. I had some trouble filing the claim on line but once it was filed, it was processed and paid very quickly. Super helpful during this stressful time.

Absolutely love Trupanion and have already referred friends to you. Thank you for piece of mind and caring representatives that have help me and my dog through her medical issues.

Obi is doing great. Early intervention and hassle free claim submissions saved pain and expenses. Thank you. I am recommending Nationwide to dog owners.

Very good experience with the claims process!

You can be assured that, even with the full support of your pet's own veterinarian, your claim will be labeled a "pre-existing condition", based on minor "symptoms" or even a mention of what conditions could befall your specific breed of dog in the pet's previous records. The Trupanion vets and diagnosticians completely dismissed the medical opinions of my pet's own veterinarian. Her letters and communications were rational, logical, ethical, and requested that my claim be honored (for a one time surgery which will cost many two thousand dollars) - only I can't afford that so he will continue to suffer and fight to breathe. He's only two years old. They will continue to take $60.00 a month from you (until they increase it as your pet gets older) with no problem though.Trupanion's policies are crafted and worded to support denial of many claims. Trupanion review sites where customers can offer transparent reviews contain overwhelmingly bad reviews, many stating the same issues over and over. They are selling not only pet insurance, but the assurance for pet owners that expensive chronic conditions will be covered (at 90%). This allows many of us to afford a pet or a rescue pet even if we don't have thousands of dollars extra per month to pay for vet bills. The assurances are false. Trupanion generates framed "success stories" which veterinarians display in exam rooms. These include one that touts payment for a brachycephalic stenotic nares surgery. Obviously this a pre-existing condition that the puppy was born with, and Trupanion advertises full coverage for corrective surgery for this patient. These ads influenced my decision to purchase Trupanion pet insurance. Brachycephalic surgeries (including soft palate reduction and stenotic nares elargement is regularly and successfully treated by vets, but it costs a lot of money. Since I am not wealthy, this is exactly the type of situation I buy pet insurance for. My little boy will now live a short and somewhat painful life due to the Trupanion appeal denial, when he could have easily lived a long and painless life if Trupanion had approved any type of treatment. Trupanion is flooding the market with assurances and evidences of coverage, when this isn't going to happen. Their mission isn't providing necessary medical coverage for chronic pet conditions, but simply making money.

It's great!

I have been with Trupanion for many years now. They have always been very friendly and professional with each call and email. Apparently I have a knack for picking "lemon" dogs (as my vets office likes to say), so having insurance is a must for me. The ability to have a claim filed right away, have the vets office paid and any reimbursements sent right to my account have been amazing.

Excellent as usual! I refer everyone to Trupanion, because of your excellent service!

I was so happy with how quickly Arya’s claims got approved, which was a huge help during this time. Arya is on the mend and we are so thankful to have nationwide.