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Extremely satisfied with this service hopefully my dog never has to use it to the fullest extent thank you. one thing I will have to say is your vet needs to be on top of all the paperwork to make sure your claims experience goes smoothly. If the vet you use isn't that technological knowledged I see you could miss out on claims from them not holding history

Recommended by vet. Like that vet can direct Bill and is knowledgeable of coverage

Not bad but not good either. With all their great features, they fail to mention the big downside... price increases. I had healthy paws for four years and was very happy with the service and features. But the price increases were NUTS. I started with a policy for one dog and one cat, both healthy and young. Was paying about $130 per month total. Within four years, that went to $290 per month with no claims. The average increase was $40 a year. After I seen this I started wondering, how long are they going to do this? ? Based on the increases, within a few years, pet insurance will cost more than my own health insurance. Maybe even more than my mortgage after 5 years. Healthy Paws is a lot like Verizon. You get the best service, but at a cost only the rich can afford.

Very good experience

First time claim, non emergency..but you never know. Impressed with ease, speed and thoroughness of the process. Nice to know before an emergency.

Emily was patient, gave me the information I needed, and taught me how to get the information next time, just as I had requested of her. Thanks, Emily!

Consistently excellent customer service, caring reps, and fast turnaround time.

I had been a customer of another pet insurance company for over 7 years, and I had been happy with that company until they significantly increased the premiums (almost doubling). At that point I decided to shop around, thoroughly read reviews, and decide on a new insurance company. I went with Pets Best because of the positive reviews from existing customers, and a very competitive premium. I liked the ability to set your deductible and copay amounts and see how the premiums change accordingly. I really liked the multi-pet discount. They even offer supplemental coverages like routine care (flea and tick prevention, heartworm tests, etc.), which I didn’t happen to enroll in but I might consider in the future. Now, I understood that the average claims processing time was a little higher than what I’d been used to from my previous insurance company, but that didn’t bother me much and was an easy trade-off for the premium and service. And I have to say, Pets Best has far exceeded my expectation for claims handling time after all. The explanation of benefits documents are easy to understand.

I had one small question after my sign up time and called in and got an extremely helpful representative.

The process was extremely easy and not stressful at all.