Find and read reviews with confidence

Our Frenchie had to have emergency foreign body removal surgery and the ease of submitting invoices to get reimbursed couldn't have been any easier! Instead of worrying about insurance coverage, we worried about our pet. Every time we submit a claim, which is a lot of you know French Bulldogs, our claim is processed in less than a week! We been extremely pleased with Healthy Paws! Thank you!

Took my dog into the vet to have her back leg examed as she would not put any weight on it. The vet took an x-ray and we agreed on starting a less invasive treatment for her injury, pain medication and two other types of pills. Never filed a pet insurance claim before so figured why not, all they can do is deny it. I filled out the top part of the claim form and my vet's office completed the rest and subitted it to Trupanion Pet Insurance. This was on a Thursday. I rec'd an email confirmation from Trupanion that day of receiving the claim. The next day, I rec'd another email from Trupanion advising me my claim is being processed. The following Wednesday, 6 days later, Trupanion notified me by email my claim was approved for the full amount allowed for what my policy covers. I received a reimbursement check a week later. Filing this claim was totally hassle free, no going back and forth, no submitting extra documents or forms. Especially being the first claim, it was very easy and fast. I wish I would have obtained pet insurance a long time ago. I highly recommend Trupanion Pet Insurance.

Took my dog into the vet to have her back leg examed as she would not put any weight on it. The vet took an x-ray and we agreed on starting a less invasive treatment for her injury, pain medication and two other types of pills. Never filed a pet insurance claim before so figured why not, all they can do is deny it. I filled out the top part of the claim form and my vet's office completed the rest and subitted it to Trupanion Pet Insurance. This was on a Thursday. I rec'd an email confirmation from Trupanion that day of receiving the claim. The next day, I rec'd another email from Trupanion advising me my claim is being processed. The following Wednesday, 6 days later, Trupanion notified me by email my claim was approved for the full amount allowed for what my policy covers. I received a reimbursement check a week later. Filing this claim was totally hassle free, no going back and forth, no submitting extra documents or forms. Especially being the first claim, it was very easy and fast. I wish I would have obtained pet insurance a long time ago. I highly recommend Trupanion Pet Insurance.

Our Dane, Harley, started gagging and heaving like she needed to vomit but didn't. Not the norm for her. I rubbed her throat, tried to get her to drink some water, maybe she had a piece of kibble stuck. Then I decided to feel her stomach. It was rock hard. I was fairly certain her stomach had twisted and it was some type of gastric torsion - known as bloat - that happened. We rushed her to the nearest emergency vet and let them take care of her. She made it through surgery but they had to remove her spleen b/c of the damage due to lack of blood flow. She had to stay at the Emergency vet for 2 1/2 days and they charge by the hour. The best part of this scary experience is that we didn't have to worry about the huge bill. My husband came home that night concerned about the estimate he was given for the surgery, stay, etc. $3400 - $4500. I told him with confidence we have to meet the deductible we chose then we only pay 10% of the remaining covered charges. This isn't the first time I've had to file claims. The process is quick and easy from start to finish. The vet filled out the form and faxed it for me with the invoice/bill, I got an email the next day, and today I got an email that I'd be reimbursed for $3580 of the $4427 I was billed. I'm extremely pleased. We paid the deductible and 10%. It took 8 business days from the day they received the claim. Thanks again, Embrace.

Claims are always paid in a timely manner. In addition they send you an email to make sure you had received your reimbursement. Again great service.

I was an ASPCA pet insurance member for about 3 years with policies for my two dogs. The customer service was above and beyond my expectations. My very first experience with the woman I spoke to to set up my account was great. The website and claim forms are easy to navigate and use and the turn around time for reimbursement is relatively quick. My big problem was with the amount of money I was paying into the policy vs the amount of coverage I was getting. Not that I expected to be reimbursed 100% for claims, but it seems that every claim that was paid was exceptionally low. Unfortunately, I did not believe that I was "getting my money's worth" from my policies so that is the only reason why I canceled them.

The day before I was supposed to leave for a long trip my dog started to cry when going to the bathroom. I took her to a 24hr clinic since our vet was closed. When they started to advise me about what they wanted to do I told them to do whatever was needed because I had the peace of mind in knowing that my pup has great insurance. UTI infection - antibiotics and my "Piper" is well. She hasn't even finished her meds and a check from Embrace is already on the way. And its not all about the money -the people at Embrace are GREAT -always kind, informative, friendly and quick. Well worth it.

My five year old Yorkie suddenly developed a serious limp which I was unable to resolve without a visit to the vet. Since this was our first claim I was expecting a certain amount of paperwork and delay and was pleasantly surprised with the ease of submission and prompt settlement. A followup call from Customer Support was totally unexpected but welcomed.

The express submittal process does need a little work - hopefully that will speed up - but I am always happy in general with mt Trupanion interactions

The express submittal process does need a little work - hopefully that will speed up - but I am always happy in general with mt Trupanion interactions