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We are very pleased with the service we receive from Embrace for our two French Bulldogs. We are informed of our claim status every step of the process and always know we are receiving the best service. These people care about their customer service and they care about their most important clients... the pets!

Claims are easy to submit and reimbursements are lightning fast. Fair determinations on reimbursable items. Compassionate. Would recommend a thousand times over; as someone else said, PetsBest is giving insurance good name. I had several claims over the years and each experience was the same. Incredible.

These folks really have the process down! They clearly take an extra effort to prevent confusion with the claims process by getting you prepared in advance. When I did file a claim, it went smooth and quick.The only reason I didn't give a 10 rating was because this is my first claim with them. Great start though!!!

I'm so thankful for Healthy Paws. I did a lot of research before I found them and can't be more happy. My sweet little Papillon broke her leg May 5, and the surgery was the next day. They were so easy to work with, and even did footwork for me, by contacting my vet for more information. The response was QUICK! Not only that, but the staff is kind and compassionate, sending me emails asking how my baby and I are doing. I definitely recommend them and I'm not easy to please! Thank you to the staff at Healthy Paws for being there for us!

It's nice to know that my dog, Jack, is treated just like family. Prescriptions do not come cheap, maybe generics will be in the works. Well worth to have a wellness plan for your pet.

This has been a hassle free insurance company to use. I have turned in claims and they are really fast about getting them done.

This has been a hassle free insurance company to use. I have turned in claims and they are really fast about getting them done.

The policy declaration is short, concise, and easy to understand. The claims filing process is a breeze. I was impressed by how quickly our claim was processed, within 3 days of faxing the vet's invoice! And how much of the total bill was covered. More than I expected. It is very stressful to have a dear little beloved pet injured and have to endure surgery and recovery. On top of that, the financial burden can seem overwhelming. I'm so grateful to Pets Best for taking some of that burden away. Thank you Pets Best!

This was the first time I ever acquired pet insurance and am so glad I did. We have had many pets in the past and didn't have insurance for them and it would have been a great benefit in all of their lives. I didn't have any recommendations from anyone so I did a little research and saw favorable comments for Healthy Paws. They go beyond what a typical insurance co does. They are actually really concerned for our pets and customer services is excellent and claims processing is too. I was shocked just how quick the claims were processed! Our precious dog, Rusha, had been pretty healthy for almost 7 years and this disease seemed to come out of nowhere and if it weren't for Healthy Paws, we might have lost him. He is a big part of our family and Healthy Paws appreciates that and cares. We are very thankful we had Healthy Paws Pet insurance.

Embrace has been excellent to deal with. Recently one of our dogs had a fast growing "thing" on one of her feet. The initial diagnosis was a "mass", which wasn't covered by our Accident Only policy. However, after additional testing, the vet declared that it wasn't a mass, but something caused by trauma. Embrace re-looked at the claim given the new info, and accepted it, saving us hundreds of dollars.