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We have had our two dogs covered by Embrace for a few years now and have never had an issue with them processing our claims. I submit claims via e-mail and they are reimbursed within two weeks. Any time I have had to contact them the customer service people have been excellent.

As cat parents, my husband and I learned the hard way how costly excellent cat healthcare can be. Our first fur babies were both rescued as adult cats and did not have insurance. We realized the importance of getting pet insurance too late; thousands of dollars later. When we adopted our triplets from the shelter (we had only planned on getting two, but there they were, three beauties waiting for a home) we learned from our previous experiences and immediately began researching for insurance. We knew that we needed to get insurance while they were still young because some insurance companies place age restrictions and other limiting parameters on purchasing insurance. Healthy Paws is the most comprehensive and affordable choice. They have the fewest restrictions and are very easy to work with. Our most adventurous baby, Laila, has unfortunately had two major medical issues in her first two years of life. She has had two surgeries, three hospitalizations, and many follow-up visits. Her care was covered 90% by Healthy Paws. The claims were easily submitted by the vet office staff with just a signature on the claim form. The reimbursement check came quickly and we always received a follow-up email for a wellness check. The overall genuine care and concern for our babies is obvious. Thank you Healthy Paws for giving us the opportunity to give our babies the best healthcare possible and the best opportunity for a long and happy life.

Our Tibetan terrier was diagnosed with lymphoma 2 years ago. Still going strong after chemo. Very expensive treatments - 80% covered. The customer service people are great, well-informed, courteous and helpful. I would highly recommend Embrace to anyone.

After spending thousands and thousands of dollars trying to save one of my cats from cancer, I knew that I needed to get my other pets insured so that if the worst was ever to happen again, I'd be financially prepared. I'm so glad I have; the program is affordable and as emergencies pop up I am able to give my babies the required care without being bankrupted. The company is very friendly and quick to process claims. They even called to check on my cat Pooka after a claim has been filled to see if she is feeling better! I have nothing but positive things to say.

Representative did an excellent job as always.

Representative did an excellent job as always.

I put a lot of time and effort into researching a reputable "Show Breeder" when searching for a pup a year ago. Five months on a waiting list, then another 10 weeks waiting for shots and records to clear, I finally picked up my Black Miniature Schnauzer "Giuseppe" from his Show Breeder, 200+ miles from my home. I was blessed; Blessed with an angel. That day, while he was napping, I opened a policy with Healthy Paws. I didn't think anything major would happen (I spent so much time and energy researching a super reputable breeder in hopes that his health would be "Top Notch" as well as paying a hefty penny for his fuzzy butt), but *just in case* I wanted to be covered. Little did I know... Truth is; it doesn't matter how much research you do; every pup is a crap-shoot. I got an uber delicate one. He started experiencing severe anxiety almost immediately. General anxiety, anxiety to sounds, and separation anxiety. When Giuseppe gets too "unsettled", his gastric system gets upset for days and a typical 'over-the-counter' medicine won't calm it down. It requires a vet visit and it requires an antibiotic for 3-5 days each time. Metronidazole (his antibiotic) is very expensive when dispensed, and when you've got a pup that has a belly issue so severe that he needs metronidazole dispensed every few months, the cost adds up. Healthy Paws always had my back. All I needed to do was take care of the exam fees; any extra testing (which has happened a few times, as his symptoms have varied numerous times) were all handled by Healthy Paws. Four weeks ago, Giuseppe got sick again, but he wasn't getting better. Wouldn't drink, wouldn't move; limp and I could sense his dehydration. Before I knew it, my 10 month pup spent 8 days in an Emergency Vet with IV bags attached to his fuzzy legs. Gastroenteritis and Pancreatitis. The total bill was insane; Almost $4,500!! Emergency Vets give you estimates BEFORE they admit your pet in for care. They do this because people usually (1) need to find the money to put down the deposit that they had no idea they'd ever have to drop down (2) apply for financing first (3) can't afford the services and walk out with an injured animal (4) start asking how much it is to euthanize their animal (because that may be cheaper). Healthy Paws was my "Safety Net". Did it feel "Great" to drop the $4,500 in eight days? No. But it stung way less knowing that I was going to get a MASSIVE amount of that money bac

For my appeal, the first rep told me to get a letter from vet and fax it to Trupanion. She said she would send me a form by e-mail and when it didn't arrive the next day I called again. The second rep quickly resolved my appeal when he told me that the v

For my appeal, the first rep told me to get a letter from vet and fax it to Trupanion. She said she would send me a form by e-mail and when it didn't arrive the next day I called again. The second rep quickly resolved my appeal when he told me that the v

Adopted a rescue and after reading reviews for a few companies decided the go with ASPCA policy. Six week into policy period am very impressed with response to claims and customer care. We are very pleased with our decision.