Insurance for my Furboy Bruno
Derek listened to my concerns and understood the situation clearly.. directed me to the right department to get the situation moving in the right direction.
I was calling from the emergency department dealing with an ongoing issue that had escalated with our pet Little Mister... I'm sure I was blubbling a bit on and on about the situation and he really was both professional but with enough compassion to make you feel like things would get set straight while he was also able to show sensitivity as a human being with an understanding of how much pet parents love their animals.
- INSURER:
Trupanion Canada
- POSTED: 02/13/2023
- BY: tina
- BREED: Mixed breed
- AGE OF PET: Over 11 years
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Care team is very helpful
Searching for a pet insurance provider can be overwhelming. There are many providers offering various options, deductibles, ceiling of coverage amount, etc. The online quotation system was very easy to navigate and the customer care over the phone was phenomenal. Catherine answered all of my questions concisely and professionally. This really confirmed my decision to proceed with Furkin to take care of my precious Belle!
- INSURER:
Furkin
- POSTED: 02/13/2023
- BY: Tien
- BREED:
- AGE OF PET: 0 - 3
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Very happy I have Trupanion insurance
My vet La Paz Animal Hospital always files a claim on my behalf. I immediately get confirmation of my claim and get results within a few days. I am very happy that I have pet insurance.
- INSURER:
Trupanion
- POSTED: 02/13/2023
- BY: Eilene
- BREED:
- AGE OF PET: 0 - 3
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All my experiences contacting Trupanion have been very helpful.
All my experiences contacting Trupanion have been very helpful. Pertaining to my most recent call Natalie was patient and pleasantly answered all of my questions. I appreciated her asking how my dog was doing. This is why Iâll always recommend Trupanion.
- INSURER:
Trupanion
- POSTED: 02/13/2023
- BY: Monique
- BREED: English Bulldog
- AGE OF PET: 0 - 3
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Always prompt and pleasant attention to my questions or issues.
Always prompt and pleasant attention to my questions or issues.
- INSURER:
Trupanion
- POSTED: 02/13/2023
- BY: Rosemary
- BREED: Golden Retriever
- AGE OF PET: 4 - 6
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Positive experience
During the past 10 years of working with Pet-First (now MetLife), I have had good service for my pets (3 West Highland Terriers). I find their customer service team especially helpful. Please keep up the good work and don't fall into such cost savings for your organization that you go the way of many healthcare (pet and human) companies today. Thank you and we look forward to continued positive support with our pet.
- INSURER:
MetLife
- POSTED: 02/12/2023
- BY: Veronica
- BREED: West Highland White Terrier
- AGE OF PET: 7 - 10
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No sense of responsability and MEDIOCRE customer service
This company has been OK (no claims so far) until we had to update our credit card expiration date. After calling EACH month for FOUR months in a row because of payment issues, it appears that their system is unable to process credit card update!!!! Each month, i get messages from them threating to end the policy because the payment does not go through and each month i call back to do the payment with the exact same card that is on file and it goes perfectly fine. Customer service basically said there is no solution and they are looking into it but I, as a customer, have to provide them with another payment method and there is nothing they can do on their end. I disagree because ALL my bills, more than 10, go through the same card with automatic billing without any issue and I am not going to open another card just for Trupanion. I was then advised that I can end my policy at any time, which basically means, Trupanion doesn't care if I stay or not as customer. I had requested multiple times to speak with a supervisor but no one is available and I will only be called back in a week. I have not had to put in a claim but and honestly this whole incident does not inspire any trust in me. Trupanion does not have a sens of responsability toward their customers and I am definitely changing insurer for my dog.
- INSURER:
Trupanion Canada
- POSTED: 02/12/2023
- BY: Ni
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 4 - 6
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Consistent, good service.
I've used Pets Plus Us for 2 golden retrievers, at the recommendation of our vet, and after using a different insurer for other pets. PPU comes out on top for service, ease of use and speed.
- INSURER:
Pets Plus Us
- POSTED: 02/12/2023
- BY: Jean
- BREED: Golden Retriever
- AGE OF PET: 0 - 3
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No title. Please leave my name off
Representative that I worked with was very responsive to my questions. Liked how Trupanion pays for 90% of diagnostics, surgery etc. for those high expenses associated with each event.
- INSURER:
Trupanion
- POSTED: 02/12/2023
- BY: Tara
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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So far I have no complaints
So far I have no complaints
- INSURER:
Trupanion
- POSTED: 02/12/2023
- BY: kurt
- BREED:
- AGE OF PET: 0 - 3
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