Find and read reviews with confidence

Very friendly rep as they always are!

Trupanion reps were top notch ambassadors for the company. All were professional, proficient and personable; a winning, but extremely rare, combination. Thanks for being there for us.

Your insurance is becoming too expensive.

I don't know what I would do without Trupanion. I always thought pet insurance was some sort of scam, until I adopted a cat a few years ago that came with a free month from the Rescue Group. We adopted this cat (Duke) on the same day we were left with no other choice but to euthanize our precious Nina, a beautiful Himalayan that we had only had for one year. We had never been faced with such a hard decision, making it was awful, living with the choice was awful but adopting Duke was wonderful, and so was the blessing of pet insurance! I have insurance on all 5 of my cats now and it's one of the smartest things I have ever done. I have one cat who had eye cancer, one who had gum disease and needed all of her teeth removed, one who had bladder tumors and needed to have surgery and be in ICU for 10 days, and my youngest/newest addition was just diagnosed as having heart disease and is in heart failure. These are just some of the big expenses that would have been over 20K in the past 4 years. There have been more instances that could have made it really hard to choose what to do, but then again, I always did what I had to to make sure my Dudley (Himalayan cat of 19 years) was taken care of and I didn't have any insurance for him. He has been gone since 2014 and I am still paying off credit cards for his care. So honestly, even if you've got a super healthy pet, that "one time" something goes wrong, I don't want to see you crying over your sick furball and crying over where the money will come from.

This is the first time i get pet insurance. I cannot say how convenient, easy, and quick they are. I am glad my dog is protected since vet services have to be paid out of pocket. My dog had a previous mast cell tumor and that cost me money and it was difficult to pay for. Having pet insurance is more affordable. Since my dog was clear of the tumor for over 180 days, the next time he had it he was covered. I got reimburse really quick.

When things go wrong with an older dog, they seem to really go wrong! So to be able to have insurance is great. The team at Pets Health Care Plan are very kind. Good at responding, short wait time on the phone, and follow up after incidents. Living in the NYC metropolitan area, fees are high, and I guess my only issue is that what I pay at the vet is always higher than what is allowed for "usual and customary charges."

My claims are processed fast and the customer service department is great.

I don't understand why I am charged a deductible for every diagnosis in the same year. I thought a deductible was good for one year, like with my ins., not everytime she is sick within a year.

I haven't had to use the insurance much but what I have experienced with claims is satisfactory; I hope the rates don't increase too much and I continue to experience good service in the future.

Have had one dog insured for about 6 1/2yrs and another for 3 1/2yrs. While no major claims, each claim has been handled professionally. I get an email once they receive the claim and a follow up once claim has been approved. The last claim filed took approximately 2 wks to receive reimbursement!