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.10 years ago we added a German Shepherd to our family. 8 years ago we added Healthy Paws Insurance and have NEVER looked back. They have walked beside us through multiple injuries, surgeries and now cancer. Excellent communication, advice and lighting speed reimbursements. We’re in our end game now and we’re confident Healthy Paws will see us through the final 16 months. Without a doubt, we highly recommend Healthy Paws.

Very quick response. The explanation of benefits broke everything down perfectly.

A new 10 week old puppy and my first experience with pet insurance. New puppy well exam and started required shots. This was affordable and so very easy to submit claims. I received my reimbursement within the timeframe stated,

"I have nothing but GREAT things to say about having my baby boy insured through Healthy Paws! Their quick response time, fantastic coverage, and exceptional customer service have made all the difference. Every representative I’ve spoken with has been kind, knowledgeable, and helpful, always making the process smooth and stress-free. I truly appreciate the peace of mind they provide, knowing my boy is well taken care of. Thank you, Healthy Paws, for helping me keep him happy and healthy!"

I completely agree with the other 1-star reviews. This company is nearly impossible to reach. I've spent over an hour just waiting on hold to speak with someone. While they offer a callback option, it’s not much help—you’re still stuck waiting since you don’t want to miss their call and start the process all over again. To make matters worse, they mishandled my cancellation and only issued a partial refund. The good news? There are other companies that offer better service at a lower price. I highly recommend looking elsewhere.

This is the worse insurance company I've ever had. They have terrible customer service, they take months to give you your money back from a claim and won't cancel you when you ask them to. I was fed up with their terrible customer service, and waiting months to get my claim money back, so I asked them on the phone in January to cancel my policy. They said they would and they sent me an email to submit a cancellation request. I filled it out and sent it back. In February I was charged $80 for my policy that should have already been cancelled. I call in to ask about it and the lady says, " Oh yeah that's so weird. It looks like that policy was cancelled but a new one was opened and that's why you were charged this month." I told her I cancelled my policy completely with y'all and nothing should be active. I never opened a new one. She said " I will make sure everything is cancelled and we will refund you that money." So they sent me another cancellation request email to fill out and I did. I've been waiting 5 days now to get money that was taken from me without approval. Which made me negative in my bank account because I didn't have $80 to spend in the first place. These people will be rude to you on the phone, not cancel your policy when you ask them to, not give you your money back for a claim until months later, and steal money from you without consent. Terrible company, terrible insurance, terrible customer service. 0 out of 10. Would not recommend to anyone. This company only cares about money, not you.

We are so thankful for Healthy Paws Pet Insurance ! We’ve been using them for the past 9.5 years for our Bernese Mountain Dog who will be ten in May! We credit his longevity to Healthy Paws as he’s unfortunately required multiple surgeries over the years. Healthy Paws has stood by his side each time and we are so grateful for them. We love our pup so much and we are so thankful Healthy Paws does too. Cannot recommend them enough!

Vet bills stack up fast. Last year I lost my other cat, and the last thing I wanted to worry about during that time was the bills. This year my other cat got sick, and knowing I was covered just took so much of that extra stress off so I could focus on the important stuff. Submitting my claim in the app was super quick and easy, it was approved faster than I expected, and the explanation of benefits left me with no questions. This was my best Grownup Decision yet! By the way, go for the higher premium. $60 a month for a $250 deductible is absolutely the move. I hit my deductible as soon as the doctor ordered labs. 100% worth it.

I will never use Pets Best again, in my opinion, they are a terrible insurance co.

Everything so easy from beginning to end. Great explanation of what I was getting reimbursed for. So easy to submit claim. Very pleased.