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I am very pleased with the wellness program, what they cover and how fast they pay the claims. It is very clearly stated in the policy what is covered and for how much. I have never had a problem with an unfairly paid claim. I am very proud to refer my friends and family to Pet's Best.

I cannot say enough good things about Figo. Recently our 6 month old pup had to go to the emergency vet for respiratory distress. She has X-rays and thankfully no pneumonia. The X-ray did show a small lesion that needed follow up. I filed the first claim and Figo did everything getting my vet records and I had the expected money in a week. The next claim for the follow up was reviewed in 20 minutes. Claim was closed and money was on its way! We had money in two days! So so impressed! So happy we have Figo and it made decisions so much easier. Happy to say follow up xrays show the lesion was gone and our pup is healthy again!!

Our claim was expidited to our complete satisfaction.

Responses are quick. Phone contact has always been super. Very caring individuals.

I'm glad the policy came with preventative measures to protect my dog from certain illnesses.

Getting exactly what I expected I got the 14k annual coverage. Deductible of $250 with 80% coverage on bills. I so far have unfortunately had to submit 4 claims since getting my puppy. Claim submittal is extremely easy. After the claim is processed they give a document outlining the breakdown of the claim amount: show what amount goes toward deductible, what I pay for the coinsurance, and then what Figo paid out on the claim. Figo reaches out to the vet for any questions and so far I've had nothing extra to do on my claims apart from submitting them. I have surpassed my deductible for the year and now any claims I submit I get 80% reimbursed for. It helps ease my mind I have coverage for my dog and not have to worry about breaking the bank when something happens to him. When I have any questions it's been easy to call during their business hours and talk to a person about my concerns. The only thing that is missing that would put Figo at a 10 would be a wellness plan especially on puppies. First year of owning a dog and being responsible with them is quite expensive. Having a wellness plan would help mitigate these expenses. They could do a 2 year contract or something to help balance the costs. Overall, Figo is great pet insurance. While they are admittedly my only experience with Pet insurance I haven't been disappointed with them at all.

My loved one recently got diaganosed with type 1 diabeates, pets best came threw like a rock star! I thought I was going to loose her, I would have been in finacial hardship had it not been for pets best. I recommend pets best A #1

I am happy with the claim process and reimbursement is timely, but feel the cost of the premiums is costly for the average consumer

It means so much to know someone has your back when your pet is struggling. We’ve had quite a rough month. The claims process is simple, straight forward and having help with the costs has been some much needed peace of mind. Thank you, Nationwide! I have already recommended you to all my pet loving friends!

We have a one-year old Doberman Pinscher who started having a bloody nose every day since 9/27/19. Some episodes were worse than others. After seeing multiple vets/specialists and incurring a large debt due to various blood panels and medical procedures, Healthy Paws helped to relieve the pressure of worrying about the costs so we could concentrate on taking care of our pet. The claims were handled quickly and the customer service was phenomenal. They contacted us to see how our pet was doing. They really cared. Thank you Healthy Paws for being there when we needed help.