5
out of 5
Verified
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5
out of 5
Verified
Once the claim for medications were approved it is easy to send in claim for refills.
Once the claim for medications were approved, it is easy to send in claim for refills. They always promptly pay the claim!
- INSURER: Trupanion
- POSTED: 12/18/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified
You have made it very easy to file my claims and I appreciate the quick response from the team in processing the claims.
You have made it very easy to file my claims and I appreciate the quick response from the team in processing the claims.
- INSURER: Trupanion
- POSTED: 12/17/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Verified
It is always so easy to submit claims and your staff is very communicative about the process and the claim's status.
It is always so easy to submit claims and your staff is very communicative about the process and the claim's status.
- INSURER: Trupanion
- POSTED: 12/17/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Verified
Our dog has had pneumonia and unfortunately needed more antibiotics because the first round didn’t clear it up.
Our dog has had pneumonia, and unfortunately needed more antibiotics because the first round didn’t clear it up. I submitted the receipt from the emergency vet and the money was in our bank account the next day. My regular vet submitted everything today after his follow up, and the entire process only took a matter of minutes. We paid the remainder. Very easy and straightforward.
- INSURER: Trupanion
- POSTED: 12/14/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Verified
I'm very happy with your service.
I'm very happy with your service. Trupanion processes the claim in no more than 2 days. The fact that you can do it online and have direct deposit makes it easier for you.
I took my dog to an Animal Hospital and they processed the claim for me, and trupanion was able to send an estimate right away.
I had to put my dog to sleep but I will definitely insure my future pet with Trupanion.
Thank you so much for all your help!
- INSURER: Trupanion
- POSTED: 12/13/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified
1
out of 5
Shocking Denial
Our claim was denied because the "formulary" wasn't under the policy. Very surprising as these were standard medications from our general veterinarian. The denial was a shock to us, very difficult to have known prior to administration. Glad to have had the warning. We're now shopping for a new insurance company because it seems they would find some loop hole to deny payment. We do not need this kind of surprise in any other emergency. Up until this point we had used Pet Insurance Review to guide our pet insurance purchases, we'll be cross checking other resources on the next go around.
- INSURER: Pets Best
- POSTED: 12/10/2021
- BY: K
- BREED: Mixed Breed
- AGE OF PET: 0 - 3