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I have never had any issues with Pets best. I am beyond satisfied with every everything they have to offer. Their app also makes everything so quick and easy.

I switched from another pet insurance that I kept paying for but never got a penny from. Nationwide has been so much better. It's worth every penny.

We needed to go to vet twice because Augusto cut his leg and had an issue with his anal gland and things were solved with very good and kind vets!

Sphinx had his first dental cleaning. Our vet said his teeth are beautiful and perfect. I appreciate the fact that Nationwide provides pet insurance at a reasonable annual cost. Thank you for caring.

Very happy with this company this is my first claim and I can't say enough about how quickly they have dealt with the claim

This is the first time I’ve purchased pet insurance. I opted for the highest coverage and added the additional rider in order to help cover his neutering and other annual costs. I will re-evaluate the rider when the policy is up for renewal as I may not need the top tier or maybe won’t need to carry it for the following year. I’ve found they do cover quite a bit at a high percentage- 90%. My only complaint so far is the reimbursement of claims have been taking at least 6 weeks. At times if I’ve had multiple claims pending once the oldest hits 6 weeks they will include the next claim in the reimbursement with the check. When questioned about the long time to process claims I’ve been told by multiple employees that it’s just due to high volume they’ve received from the summer of 2018 and on. They tell me they are working to Getting back to processing claims within 4 weeks. But I still feel a month is a long time for claim approval turnaround and payout. It would be great if the approval and payout could be within a couple of weeks as some other pet insurance companies say they do. The customer service reps when contacted have always been easy to work with and been able to answer my questions. But other than the longer reimbursement timing I’m overall happy with the coverage.

I had insured my rottweiler mix for 4 years with Embrace, and never filed a claim. Each year, my premium went up by 12-17%, which is expected. The 5th year, my premium went up by 35%! I was on an auto renewal plan. I looked on their website, which listed an email address to contact with complaints. I emailed that address 3 days before my auto-renew. I didn't hear anything back. They withdrew the annual premium from my bank account. When I called several days later after seeing the withdrawal from my bank account, they told me they had no idea what email address I was talking about; I had to tell them where it was listed on their own website. They said they never got my email. They did refund my premium when I said I was cancelling. They said that the price hike was because of my dog getting older, and that they'd adjusted their prices due to market changes. But 35% is crazy! My policy went from six hundred and change per year to nine hundred dollars per year in one jump. If you use them, look very carefully at your bills.

I really thank you all for your help I would recommend your company to everyone (SMILES)

Submitting claims had been super easy. I had problems once, but I believe it was a technical glitch on my end with my iPhone.

They are great. Easy to work with. Good coverage and good customer service.