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Before deciding on pet insurance, I spent several months reviewing various companies for both our own family as well as two neighbors. Each of us chose a different company; my family chose Trupanion. Now, five years later, I can say with confidence that we made the right choice. We love Trupanion -- they have been so helpful and wonderful to us. When we've had questions, we can reach a real person (incredible) and get fast, accurate answers; and never a problem with payment. They are, truly, one of the best companies we've ever dealt with, under any circumstances, for any thing, be it product or services.

Before deciding on pet insurance, I spent several months reviewing various companies for both our own family as well as two neighbors. Each of us chose a different company; my family chose Trupanion. Now, five years later, I can say with confidence that we made the right choice. We love Trupanion -- they have been so helpful and wonderful to us. When we've had questions, we can reach a real person (incredible) and get fast, accurate answers; and never a problem with payment. They are, truly, one of the best companies we've ever dealt with, under any circumstances, for any thing, be it product or services.

They did give us a problem about one claim on our other cat because of a "pre-existing condition" (things were taken out of context, we had to get our vet involved, write a letter, fight it). When our kitten recently ate a large toy, he needed surgery to remove it from his small intestine. They were quick, responsive and empathetic - and paid 90% - a huge relief!

They did give us a problem about one claim on our other cat because of a "pre-existing condition" (things were taken out of context, we had to get our vet involved, write a letter, fight it). When our kitten recently ate a large toy, he needed surgery to remove it from his small intestine. They were quick, responsive and empathetic - and paid 90% - a huge relief!

My dog Niko was diagnosed with Epilepsy 2 years ago. Healthy paws has been there for us helping us all the way. Two weeks ago she had cluster seizures that put her in WSU Veterinary Hospital for 5 days for her seizures and for Aspiration Pneumonia. She was on deaths door, but because Healthy paws was there for us, she was able to stay at WSU and get the treatment she needed. Without Healthy Paws that option would not have been available, and she would not be sleeping on her bed next to me right now. Thank you so much Healthy Paws for saving my best friends life.

My experience with healthy paws was Amazing! They processed my claim so promptly and emailed me right away to let me know the process was under way. They also emailed me once the claim was finished and the check was on the way, with the amount on the check that I was receiving. My Dog mordecai a 6yr old Pit bull had torn the two main ligaments in his leg/knee. His knee was actually dislocating when he tried to walk! He needed surgery quick to get him out of the great pain he was in. In a very emotional and hard time in our life's Healthy Paws pet insurance came through with flying colors! They made it very easy for us!!

I've been really happy with the customer service from Trupanion. Once I met the deductible for my dog's condition, they have been refunding me at 90% very quickly. The only issue is for every illness, it is a different deductible.

I've been really happy with the customer service from Trupanion. Once I met the deductible for my dog's condition, they have been refunding me at 90% very quickly. The only issue is for every illness, it is a different deductible.

My own dogs fought with each other after living peacefully together for almost three years. We determined it was a foster dog that triggered the animosity. It happened in an instant. I took both dogs to the emergency vet on a Saturday, about three weeks ago to get patched up, and have since been back for follow ups. I submitted my claims and have already received my reimbursement. Once the claim was submitted an email chain ensued to keep my posted of the status of my claim. I wish human insurance would work as well. In addition, any time I have called with a question, I get a knowledgeable and courteous human. Thanks, Embrace. ps. I tell the vets office and anyone else with pets about the wonderful service you provide.

Annoyed with how premiums are going up, but cannot complain at all about how responsive and efficient Trupanion is to cover the costs.