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I volunteer for a rescue organization and you never know the history of a rescued animal. Cotton, a white, female Mini Schnauzer, about 5, was a puppy mill dog. I adopted her and decided to get pet insurance. No problems for the first 2+ years. (Insurance is insurance, you pay and are never sure if you will need it.) She began having accidents and was treated for a bladder infection. Months later she again was having difficulties. She was again treated for a bladder infection, then a stronger antibiotic was tried, but did not solve the problem. Eventually, my vet thought that, perhaps, she had Diabetes Insipidus, a very uncommon disease. The only way to diagnose it was to use an expensive eye drop that came in a nasal spray, which is commonly used with young children. That wasn't an easy process, but in time it did show she had the disease. The medication, now in tablets thank goodness, must be given 3 times a day. Pets Best has been wonderful supporting Cotton's health condition. She's now doing well on meds. I'm now retired and am very glad that I invested in pet insurance.

Easy, fast and good customer service. I have two dogs and I've used Healthy Paws for both my pets. They both needed surgery and Healthy Paws come through and paid for most of the cost. It was easy and hassle free.

Our little rescue dog developed severe OCD that impacted his ability to focus or interact with us. We are so happy that we purchased the coverage for behavior illnesses. Trupanion covers his much needed medication. Trupanion is the BEST!

Our little rescue dog developed severe OCD that impacted his ability to focus or interact with us. We are so happy that we purchased the coverage for behavior illnesses. Trupanion covers his much needed medication. Trupanion is the BEST!

our premium amount for two dogs went up from $85 to $152 per month. This is 78% increase! Our dogs turned ten years this past year. They are both mixed breed and through out their lives they have been healthy. We have done zero claims to Pets Best. The reasoning in the letter was embarrassing. 'greater modern veterinary medicine' 'claims based on age, breed, and where we live' ' adjustments not based on personal claims filing history' This shows how pet owners get the corporate treatment from companies like Pets Best. Shouldn't there be customer appreciation for owners who take good care of their pets, and who choose healthy breeds (Mixed breeds are healthier than pedigree dogs). We ended up thinking that this is a company policy to push out customers with older pets. Especially those customers who do not have two six digit incomes.

My dear dog of almost nine years just passed and thankfully we had this insurance in place to take some of the distress out of the entire situation. She had to have a series of expensive tests and surgery and not that we wouldn't have done it anyway, but knowing we would have some reimbursement really helped. The claims process was so simple and had I had my correct bank routing number on file, I would've received the money within 2 days of making the claim. Even so, the checks arrived promptly. If only all insurance companies were so reliable! Thank you, it was worth having Pets Best for all those years.

Wow, what a great company. Thanks to Healthy Paws, when my Zoie go sick and needed hospitalization I was comfortable she would get the treatment she needed and it wouldn't be a financial burden for me. Not only did they process the claim quickly and easily but they checked back with me to see how Zoie was doing. Very personal, I appreciate that!!!I recommend Healthy Paws to anyone and everyone I talk to.

It is so difficult to find a good, reliable insurance company for people let alone pets but we really struck gold with Healthy Paws!From the initial form filling everything was so easy and quick. The invoice submission process is very fast and simple and the turnaround time on paying on a claim is just as fast. We have two dogs, one is 2 the other 7, and our Healthy Paws coverage has been invaluable in this, our first year with them. I cannot recommend them more highly!!

We had a scare with our 2.5 year old Bernese Mountain Dog over the weekend. He just wasn't acting himself, nothing in particular. Took him to the vet on Friday. His physical was suspicious for a disc problem. We were immediately referred to a specialty clinic. He was seen Friday night, and stayed overnight for an MRI scan. The claim for that visit was submitted Sunday night. On Monday we got the check for the Friday night visit. Just a few minutes ago (Tuesday night), I got the email that the check for the weekend visit is in the mail. Remember this calim was submitted less than 48 hours ago. These folks are simply incredible. A couple of things differentiate them from most of the other insurance companies. Most importantly to me is that there is no annual or lifetime limit. Almost as important is that the deductible is annual, not per incident/illness. They have recently released a smart phone app. to submit a claim, you just take pictures of the invoice and exam with your phone hit send and that's it. It couldn't be easier. For our first two Berners we had different insurance, but were not impressed with the amount of reimbursement, as they worked from a fee schedule which was unrealistically low. I did a lot of research before we went with Healthy Paws and thought they were likely the best. My experience over the past three years has proven my initial opinion right. Theya re a top notch company that does exactly what they say they will do. It has never taken more than 4 days to receive the check. (admittedly part of this is due to the fact I live about 40 miles from the "mother ship")

We have had pets insured with Healthy Paws for over 3 years. Their customer service is fantastic, and our claims are always processed very quickly. I often tell other pet owners that getting a policy with Healthy Paws was the best decision we have ever made. Having this kind of coverage and great service relieves a huge amount of stress when your pet is sick or injured - you know you can get them the care they need without worrying about the cost. I can't recommend Healthy Paws highly enough, except perhaps to say, I wish they provided health insurance for humans because I would gladly get my own coverage through them!