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My dog recently had a biwel obstruction due to dietary indiscretion (as labs are often to do), and he unfortunately needed an object surgically removed. The cost for the surgery was well over $1,000, and I was concerned after reading stories about people having claims for such issues denied for seemingly no reason. I feared the stress of fighting insurance to ensure my pup had the best care and that I could afford it. Fortunately, my fears were unfounded. I had my pup examined for a full physical before this issue (important to do, or your policy could be in trouble), and after getting the vet records sent off, I was reimbursed 80% (minus the deductible) within 2 weeks. I did not have to argue with anybody, or deal with excessive questions. Healthy Paws even sent emails to check in on my dog's recovery. Completely satisfied with this insurance policy thus far. My only complaint is that submitting a claim or vet records via their app can be troublesome depending on the file type you receive invoices in. It wants pictures of hard copies, which were a bit of a nuisance to get during this pandemic. Hopefully they can adjust to allow uploading PDF files as well, as my vet (and many others, I presume) send bills digitally in that or similar formats. So far, great company. I am happy with my dog's coverage, and will keep it with the hope of never needing it again.

A gentleman and helpful

Because, although I was at first skeptical about pet insurance, this past week has proven it to be a life saver. Trupanion was quick to cover expenses and ready to answer questions when I had them. Much of the financial stress was lifted, allowing us to get the care our puppy needed.

I have been very pleased with the service and will continue to recommend Trupanion. One improvement would be to cover office visits or at least follow up office visits.

The claim is still in process as we had to take our dog Molly to the vet just this morning, and she ran further tests showing that Molly still has the UTI condition notwithstanding the regimen of medicine that she completed. So the condition is continuing and we look forward to how Trupanion will be handling the continuation of the original condition as diagnosed by the vet.

Very helpful and considerate staff.

My experience was great and Owen was most helpful in helping me solve the problem I was having.

Very smooth and easy process!

Trupanion has been simply fantastic. Not only are my claims always processed quickly, anytime I can, the people at Trupanion are always supportive and sympathetic.

As long as I've had this policy I've never gotten paid for anything. I feel that I've just thrown money away all these years. But, yes, it's easy to file a claim & as long as I'm not getting any money back TruPanion puts it through quickly.