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Good resolution
When I spoke to Karly on Friday January 12 2018 I was very upset. Most of my claims have been ineligible due to pre-existing conditions. This is going as far back as 2010 when I first purchased the policy. The few that were approved usually covered up to the deductible amount I needed to meet. Thus no payments to me. This has put much doubt in your company. When the $3,000 of claims that were incurred on January 6, 2018 weren't received as the previous claims from months back, I didn't believe they weren't sent from The Oradell Animal Hospital as the others as upset and furious as I was with Karly, she was able to put me at ease and once again feel confident my concerns and claims would be address. Karly even called me back informing me she'll personally contacted Oradell and requested the missing claims. She then followed up with a EMail stating she did and received the missing claims. She also assured me she would take care of the process until completion. In my experience with your customer service representatives. Karly is by far the best and most experience in solving issues and concerns.
- INSURER: Trupanion
- POSTED: 01/15/2018
- BY: Patrick
- BREED: Shih Tzu
- AGE OF PET: Over 11 years
5
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5
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Most Awesome Pet Insurance Company. That's FIgo!!
I was reluctant to get pet insurance. I'm glad I did. I was recommend Figo by my veterinarian. I researched other companies, but value wise, FIgo offered the most. After a month of being on Figo, My dog swallowed a toy, and a month after suffered upper respiratory infection, which later escalated to pneumonia. I spent over 1500 on vets bills. Figo saved me. I was reimbursed 90 percent back. process was a little over 2 weeks for first claim. second claim was faster. I recommend Figo to everyone. YEs to Figo
- INSURER: Figo
- POSTED: 01/13/2018
- BY: jonah
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
5
out of 5
Thank you
Our cane corso needed two surgeries within 4 months. Everyone at healthypaws went above and beyond and continued to check in on the progress and well being of our fur baby. Thank you for going the extra mile and for being so helpful!
- INSURER: Healthy Paws
- POSTED: 01/13/2018
- BY: Lauren
- BREED: Cane Corso
- AGE OF PET: 7 - 10
4
out of 5
Slow at processing claim but well worth the wait.
My dog started to violently vomit and never has before throughout the entire time I've had her. I took her to the doc ASAP and she was diagnosed with acute pancreatitis. The bills were somewhere in the range of $6 - 700, which I didn't have at the time. I received my claim back from Figo a few weeks later, eternally grateful! The only downside was that it took a while to process because we had adopted my dog from a shelter. Since I had never filed a claim before and only had taken her to the vet once since we got her, I needed more documentation on her prior health history.
- INSURER: Figo
- POSTED: 01/12/2018
- BY: Bryan
- BREED: American Staffordshire Terrier
- AGE OF PET: 7 - 10
5
out of 5