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I have usually have had a positive experience with previous Nationwide pet claims. However, my last experience with Nationwide was horrible. I submitted several claims for my pet Ziggy who had several medical exams and tests due to an ongoing cough he had. First, the time it took for the claims to be processed was appalling. It took over 60 days for them to be processed and I kept on getting an unclear answer why they were taking so long. Request after request was being made and I kept sending the same medical records for him over to Nationwide. In the end, it was determined that my pet Ziggy had a pre-existing condition regarding these medical exams and nothing was paid out for the claims. I do not believe that he had a pre-existing condition for he was adopted and no medical records existed for him. We started these specific exams and treatments when I had the insurance policy. My feeling is that Nationwide was trying to find every way to not pay out anything for these claims and found some type of technicality to not pay them out. I currently have four pet policies with Nationwide per insurance and I as now I don't see any benefit to having these medical policies if every claim is scrutinized, and in the end, they are eventually not paid out. Hopefully the next time I will have a better experience or I will be looking for another provider.

i had a substantial claim to file after major illness, and after 3-4 weeks I received a notice that there would be no reimbursement. I called Nationwide and a very helpful representative explained that was a mistake. The claim was reviewed and after 2 weeks a sizable reimbursement was issued. Most importantly, my dog received the care she required.

I have been so happy with Pets Best! Insurance tends to have a very bad rap, so I went into having this insurance with a little bit of skepticism. I had never had insurance before. The claims are easy to file, they are paid quickly, and any dealings with customer service has always been very good! I recommend Pets Best to anybody who asks me about pet insurance.

Good Service with the processing of Jackson's claim.

Very, very dependable.

What I submitted wasn't covered by the policy. We appreciate the quick response to the claims we have submitted and the ease at filing a claim. We have already recommended Pets Best to other dog owners.

My 8-week old puppy went for his first checkup. I have the Per’s Best Wellness plan, in addition to their accident and illness plan. Making a claim was as simple as taking a pic of the bill. Money was direct deposited in my account three days later. Highly recommend!!

This was the first time submitting a claim. It was so easy; it was processed with no issues and everything was covered minus my deductible. Relieved and grateful.

Peace of mind = knowing that we have coverage for wellness care as well as the unexpected illness or problem.

After extraordinary expenses with my last dog, I took my vet's advice and obtained pet insurance from Trupanion 8 years ago when I adopted my current little guy. Just knowing that we have that coverage is security, and on the rare occasions I've needed it, be the amount large or small, my claims have been handled easily and expeditiously. [My vet even faxes the form in for me, when technological challenges preclude my uploading forms from my own equipment.] My latest request was received and resolved by Trupanion literally in two days! I couldn't be more satisfied with this company.