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Excellent service. We love our 'lemon' of a dog (seems to always have something going on). HP has been so great--exceptionally easy to work with through claims process and claim disbursements.

Once received (I did have an issue with my email not going through but Sally helped me out on the phone and I emailed to her instead of the general claims email address), the claim was processed promptly and a check is on it's way! Very pleased.

Once received (I did have an issue with my email not going through but Sally helped me out on the phone and I emailed to her instead of the general claims email address), the claim was processed promptly and a check is on it's way! Very pleased.

We purchased the "surperior" plan for our 2 year old lab who passed away at 14 about 3 months ago. In her life she had her spleen removed, bloat, and twice fought cancer. When we filed claims with VPI they consistently were refused, or paid (for example) $500 on a $5000 claim. This insurance barely paid what we paid on a monthly basis, and was very expensive (we were paying $83 per month at one point). I understand they changed their plans, but they have competition now, don't they. They consistently found reasons to ask for more information and records which is a hassle. Fortunately we could afford the best for our dog regardless of this lousy sham of insurance...but not so for everyone, which is why is such a travesty.

Trupanion has been better than any medical company for people!!!!!I wish my personal insurance worked as well! We would have never been able to afford our puppy's hip surgeries, which were diagnosed before a year old. My puppy's Orthopedic surgeon was shocked at first how Trupanion even paid the claim, and second, how quickly they paid the claim. Every claim we made has been processed within a few days and usually by the next day.

Trupanion has been better than any medical company for people!!!!!I wish my personal insurance worked as well! We would have never been able to afford our puppy's hip surgeries, which were diagnosed before a year old. My puppy's Orthopedic surgeon was shocked at first how Trupanion even paid the claim, and second, how quickly they paid the claim. Every claim we made has been processed within a few days and usually by the next day.

almost overnight resolution and about entire claim paid

almost overnight resolution and about entire claim paid

I've had other insurances for my animals and Pets Best is the easiest and fastest in the claim department

Our 2 YO Lab ate a sock (not his first time; probably not his last time) that became an obstruction (hopefully the last time!). He needed emergency abdominal surgery requiring an overnight stay at the clinic. He seemed well on his way to recovery, but a few days later his condition worsened to the point where he required another emergency overnight stay with the vet for IV fluids and monitoring. He eventually bounced back and is 100% fine. Embrace accepted all claims immediately and processed 3 out of 4 of them within a few days. The last claim took longer because they needed more information from the vet, but it too was acceepted at the full benefit. We are so thankful to the vet for taking care of our dog and to Embrace for offering this affordable service to assist with unexpected emergency costs.