Find and read reviews with confidence

The claims process was very easy to navigate and my claim was process and paid within 2 weeks.

Trupanion has helped me fight the fight for my Star , I do not worry about the financial end because Trupanion pays 90% and I receive the reimbursement fast . Because of Star's Vet and Trupanion my Star wags her tail

She's still got to get back to me on a few of the things but she was very sweet and easy to deal with.

Pay quickly and according to policy. No hassles!

Trupanion is always quick to take your call, you feel as if the entire company is there to help you. The representatives are always cheerful and willing to help which is great. I've been using Trupanion since 2011 and I'm so happy that I found them.

Kathleen was so very sweet and was so helpful that she provided information I didn't even know I needed!

Every time I call Trupanion, not only are your reps cheerful, helpful, timely, & knowledgeable. They make me feel like they know my dog personally and care about his well being soooo much!

One of the things I am happy with is the customer service as well as taking care of some of the costs of vet bills. Always pleasant lovely staff and helpful

always prompt with reimbursing when a claim is submitted

When I spoke to Karly on Friday January 12 2018 I was very upset. Most of my claims have been ineligible due to pre-existing conditions. This is going as far back as 2010 when I first purchased the policy. The few that were approved usually covered up to the deductible amount I needed to meet. Thus no payments to me. This has put much doubt in your company. When the $3,000 of claims that were incurred on January 6, 2018 weren't received as the previous claims from months back, I didn't believe they weren't sent from The Oradell Animal Hospital as the others as upset and furious as I was with Karly, she was able to put me at ease and once again feel confident my concerns and claims would be address. Karly even called me back informing me she'll personally contacted Oradell and requested the missing claims. She then followed up with a EMail stating she did and received the missing claims. She also assured me she would take care of the process until completion. In my experience with your customer service representatives. Karly is by far the best and most experience in solving issues and concerns.