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After all the initial paperwork was settled. Figo has came up huge and has been nothing but great to work with.

assured us during dog illness, claim took only few days to be completed. No games, no gimmicks. Super impressed/grateful

Could not be happier with the decision to get Embrace when we rescued Daphne, our Great Dane. We've utilized the insurance many times over the last several years and it has been a pleasure to see how easy and painless it is. The people could not be friendlier or more helpful. You will not be disappointed.

One of Bosleys claims still has not been resolved. It was faxed to you on 01/09/18

One of Bosley’s claims still has not been resolved. It was faxed to you on 01/09/18

As always my claim was processed quickly and efficiently. Your company is extremely organized and employees are proficient. I'm so glad I chose Embrace pet insurance.

Lacey was helpful and patient as I am not computer savvy! Hopefully my claims will be correct.

I have been a big believer in pet insurance for many years, but this year was the first when it really and truly came through. I was drawn to Embrace for two main reasons: the optional wellness benefit (yes, please!) and the annual deductible, as opposed to one per condition. My dog already has several issues that were considered pre-existing, but I knew I wanted her insured in case of any new chronic or acute illnesses that could crop up. I won't gloss over things - my early experiences with Embrace's customer service left something to be desired. When we had to euthanize one of our dogs, there were some hiccups with us continuing to get billed for her policy, and for confusing her records for those of our other dog. They also sent a notice to our vet that said "We've covered $0 of this service." Not a great impression. But when it mattered, they stepped up. Last year, my relatively low-key dog shocked us all by tearing her cruciate ligament the Sunday before Christmas. Since she never had any orthopedic issues prior to that, Embrace covered everything from the X-ray to diagnose to her to the hospital stay for TPLO surgery to the laser therapy treatments she's receiving to help her heal. Now, that's great, but it is what ANY quality pet insurer would do, but they came through when our reimbursement check for the surgery - well into the 4 figures - failed to show up in our mailbox after the 10 business days from being cut, as promised. I called to speak with someone, and they immediately canceled the check and set me up for direct deposit. Now there's no more waiting for checks - the funds go directly into my bank account. They understood the urgency and took action. I've had to submit around a dozen claims since December, and all have been assessed and paid in a timely manner. Has the experience been 100% smooth? No - hence the less than perfect rating. But I am happy with the results and with the company as a whole.

Couldn't ask for anything more! No fuss and very efficient

Kathleen was a professional and handled all my questions with ease. She helped me with things I had called about previously and were not resolved. She is an excellent service rep. More reps should follow her que.