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Couldn't ask for anything more! No fuss and very efficient

Kathleen was a professional and handled all my questions with ease. She helped me with things I had called about previously and were not resolved. She is an excellent service rep. More reps should follow her que.

I filed the claim with them in November 2017 and I kept trying to follow-up, they said hold tight they are transferring. Eventually they called me on February 2018 to let me know that they are closing my claim due to lack of progress! I asked their customer service reps what they need from me, if certain documents I presented were enough, they answered "not sure". I was shocked. Cancelled my policy right there. I regret signing up with them. They are very unprofessional.

I have been a client for 5 years and have nothing but praises for this service. I now have the VitusVet app that allows me to submit claims on my phone and keep track of my dogs health. I am thankful for pet insurance is the best investment I have ever made.

Healthy Paws allowed us to have Squeak receive superb care at the Matthew Ryan Veterinary Hospital at the University of Pennsylvania. The quality of Healthy Paws' coverage, service, kindness, and caring removed the financial pressure and minimized our emotional stress.

I Highly recommend Healthy Paws. Carson is our first puppy and this obviously is the first time having Pet Health Care so I didn’t know what to expect. I just knew that I wanted to do this right so I did my research on pet insurance companies in advance before we brought Carson home. Healthy Paws comes highly recommended. Shortly after bringing Carson home I signed up !! I Never Ever Ever Ever thought in a million years I would be going through something like this with Carson at such a young age ! He needed to have surgery. They were amazing through the whole process. I used the app on my phone to submit my claim . It was seriously the easiest thing I have ever done . Immediately I received an email saying they received my documents and give us 10 business days to review your claim , if this is your first claim gives us a little extra time . By the 12Th day I had an email saying claim in process, the very next day (Sunday) I had the summary of my reimbursement for each bill . I noticed there was a bill missing ( my fault ) so I called them immediately, I had Andrea on the phone very quickly and she told me no worries just re submit the one missing right now on your phone and I will keep an eye out for the claim and process it quickly so you don’t have to wait another 10 days. Within an hour I had an email saying it was being processed (thank you Andrea). The next morning I had the summary of my reimbursement. In less than a week from then I had the reimbursement checks sitting on my kitchen counter. I can Now say with confidence i chose the Best ! I have been telling everyone about our great experience with Healthy Paws. You can be sure I will be a life time loyal client .

Trupanion is so supportive and resolves my issues so quickly.

I've had Trupanion for Sydney since day 1 and have always been very satisfied with your service and responsiveness.

I am very happy with the quick response from Trupanion. Very professional.

Brittany was very informative and patient with a complicated pet situation and communicated and managed everything very well. Excellent worker.