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We have used another company PRIOR to Embrace and they always had an excuse or reason why they wouldn't cover something. Our vet mentioned Embrace to us and I was leery because of how much money we spent monthly with the previous company. I called Embrace to inquire. I was greeted by the nicest customer service representative and she explained everything. We signed our new puppy up and its been the BEST SERVICE AND COVERAGE EVER! We added another new puppy a year later and I am about to call and add our newest puppy. Embrace is awesome, easy to work with, and always concerned about your pet when you call in a claim.

I wish I had Pet Bests for my past dogs. Filing the claim for my puppy was as so easy...just fill in the form, attach your bills, and hit send. My refund should be deposited within a couple of days.I've recommended Pet Best to my friends...

I am very impressed with the speed at which ASPCA reviews claims and the clear expectations they outline in there policy. I have had no issues with any claims and have seen reinbursement in as little as 4 days. This is especially helpful during times when the vet wasnt sure if there were many options left for treatment, but left us open to try different things without having to put money over your pets life.

We have carried this insurance for both of our pets for a few years now and are very pleased with the responsiveness of processing claims and providing reimbursements. The addition of being able to submit claims online made the process so much simpler! More recently, our Cavalier King Charles Spaniel was found to have a mass growing in her middle ear which explained the months of afflictions she has had. This included vomiting, loss of appetite, clumsiness, weakness in her facial muscles, and a head tilt. We would never have been able to continue with the multiple evaluations and tests she has had without Healthy Paws timely support. Ultimately our baby just completed surgery to remove the mass that went very successfully. She seems to finally be on the road to recovery and we can't be grateful enough to the people at Healthy Paws for being with us throughout this endeavor.

Flower, a female greyhound, dislocated a leg joint, a major injury, requiring major surgery. A 3 1/2 inch plate was secured with seven screws over the dislocation. Six monthslater, the implants had to be removed via a second major surgery. Flower's insurance policy, based on her age, carried a $500 deductible with 70% reimbursement of eligible coverage. So far, with 4-6 weeks of rehab ahead, Healthy Paws has issued checks for about $7,900 of the total out-of-pocket surgery fees of about $12,400. The most recent claim was paid the same day I filed it. Since the onset of this injury, Healthy Paws has never questioned any of the claims submitted. Payment has always been prompt. I am extremely pleased with this organization.

My Yorkie had some baby teeth that needed to be removed since they didn't fall out on their own and at the same time that he was under anesthesia we went ahead and got him neutered. We did not want to put him to sleep twice. Well no problem our wellness plan covered all the expenses. I am so pleased with the prompt claim processing the very next day we got our claim approved. Very Happy Camper! We are lucky to have found you, Embrace❤️🐶

I've had Pets Best Insurance for 9 years now on both of my dachshunds. We are dealing with disc disease (IVDD) in both dogs and the diagnostic testing and surgeries are very, very expensive. Thanks to Pets Best I don't have to worry about the costs and I am better able to focus instead on my dogs health. This is a great company to deal with!

We have had Embrace Pet Insurance for the past year and a half. We currently have three dogs covered under both the insurance and their wellness program. Fortunately, we have not needed to use our insurance much, but the last few months have been one thing after another. Despite some of the high claims we have had to submit, the process has always been very smooth and efficient, payments have been timely, and the customer service has always been phenomenal.

Have had Pets Best insurance for 9 years for 2 dogs and never had to use it until now. Having insurance helped ease my mind when we had to go to emergency vet and they started doing many tests. So easy to file claims and receive payment. Very happy with this company.

Not having to make awful decisions based on the ability to pay is very comforting. It is better to have it and not need it than need it and not have it.