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I used to have same insurance for other 2 pets ... now you have totally changed the deductible to per ailment which is totally insane and a huge rip off to us( the consumer who are trying their very best to take good care of our pets...). Even for the lifetime of the pet.. it’s not fair that my two dogs are 10 and their lifetime is really almost over so to make their deductible at $450 an ailment is really ridiculous. We pay you good money each month and getting nowhere. No one has been understanding or logically looking into this as I have made several attempts to explain this dilemma to a few representatives. A discount on two pets or reduction due to the age should be taken into much consideration. I used to recommend you to all of my pet owning friends and aquaintenences—even strangers in pet stores... but now... no more. We will most likely discontinue but unfortunately hold on thinking what if something worse happens to one of them. But to be honest for the amount we have spent already maybe we would just be better off continuing to pay the very expensive vets and just wing it since we never get any reimbursement due to the extreme deductibles. Maybe someone can offer us a better deal after reading this ?? Thank you for listening to a sincere pet loving and return customer for the 4 th time but now very disappointed in your plans. Sincerely Nancy Hickey 201-693-1055

My older girl Iris has arthritis that was really slowing her down. My ASPCA insurance has made it affordable for me to keep her on a regimen of medications that keep her moving comfortably and greatly improving the quality of her life. Filling out the short claim form is simple and my refunds are processed quickly. I would recommend this insurance to all pet lovers!

With this call, as with all calls I have made to Trupanion over the years, I have found their reps to be friendly, patient and helpful.

No matter what I call for your employees are so professional but always personable and willing to please. Shannon was exactly so and hopefully we will resolve the issue of my mistake.

Alyssa, as all your agents with whom I've worked, was very helpful in giving me information and searching out the answers to my questions. However, receiving the news that Trupanion will deny the claim because my dog has gingivitis as a "pre-existing condition" was quite a blow. As my vet staff said, "All dogs have gingivitis." And a highly-infected, absessed tooth that couldn't be treated when it was first diagnosed because the dog was undergoing chemotherapy strikes me as a little more than "pre-existing gingivitis." Very disappointing. However, Alyssa remains in my "good book" as polite, sympathetic, and very helpful.

With this call, as with all calls I have made to Trupanion over the years, I have found their reps to be friendly, patient and helpful.

Since my dog Petey's diagnosis with Heart Disease about 2.5 weeks ago Trupanion has been very supportive. I pretty much didn't know much of how the coverage worked and truthfully never expected to have to use it. From the very first time I spoke with a representative I am so happy that I chose Trupanion. In fact, all of the representative's I have spoken with have taken the time to both inform me and console me at the same time. It's been very comforting. Submitting the invoice and receiving reimbursement was almost effortless. I feel very fortunate that you were recommended to me years ago. Thank you.

I depend on Trupanion to help me keep my 4 cats healthy. They are always a pleasure to deal with and helpful with any questions I have.

I recommend you to everyone I know who has pets.

I recommend you to everyone I know who has pets.