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As always my claim was processed quickly and efficiently. Your company is extremely organized and employees are proficient. I'm so glad I chose Embrace pet insurance.

Lacey was helpful and patient as I am not computer savvy! Hopefully my claims will be correct.

I have been a big believer in pet insurance for many years, but this year was the first when it really and truly came through. I was drawn to Embrace for two main reasons: the optional wellness benefit (yes, please!) and the annual deductible, as opposed to one per condition. My dog already has several issues that were considered pre-existing, but I knew I wanted her insured in case of any new chronic or acute illnesses that could crop up. I won't gloss over things - my early experiences with Embrace's customer service left something to be desired. When we had to euthanize one of our dogs, there were some hiccups with us continuing to get billed for her policy, and for confusing her records for those of our other dog. They also sent a notice to our vet that said "We've covered $0 of this service." Not a great impression. But when it mattered, they stepped up. Last year, my relatively low-key dog shocked us all by tearing her cruciate ligament the Sunday before Christmas. Since she never had any orthopedic issues prior to that, Embrace covered everything from the X-ray to diagnose to her to the hospital stay for TPLO surgery to the laser therapy treatments she's receiving to help her heal. Now, that's great, but it is what ANY quality pet insurer would do, but they came through when our reimbursement check for the surgery - well into the 4 figures - failed to show up in our mailbox after the 10 business days from being cut, as promised. I called to speak with someone, and they immediately canceled the check and set me up for direct deposit. Now there's no more waiting for checks - the funds go directly into my bank account. They understood the urgency and took action. I've had to submit around a dozen claims since December, and all have been assessed and paid in a timely manner. Has the experience been 100% smooth? No - hence the less than perfect rating. But I am happy with the results and with the company as a whole.

Couldn't ask for anything more! No fuss and very efficient

Kathleen was a professional and handled all my questions with ease. She helped me with things I had called about previously and were not resolved. She is an excellent service rep. More reps should follow her que.

I filed the claim with them in November 2017 and I kept trying to follow-up, they said hold tight they are transferring. Eventually they called me on February 2018 to let me know that they are closing my claim due to lack of progress! I asked their customer service reps what they need from me, if certain documents I presented were enough, they answered "not sure". I was shocked. Cancelled my policy right there. I regret signing up with them. They are very unprofessional.

I have been a client for 5 years and have nothing but praises for this service. I now have the VitusVet app that allows me to submit claims on my phone and keep track of my dogs health. I am thankful for pet insurance is the best investment I have ever made.

Healthy Paws allowed us to have Squeak receive superb care at the Matthew Ryan Veterinary Hospital at the University of Pennsylvania. The quality of Healthy Paws' coverage, service, kindness, and caring removed the financial pressure and minimized our emotional stress.

I Highly recommend Healthy Paws. Carson is our first puppy and this obviously is the first time having Pet Health Care so I didn’t know what to expect. I just knew that I wanted to do this right so I did my research on pet insurance companies in advance before we brought Carson home. Healthy Paws comes highly recommended. Shortly after bringing Carson home I signed up !! I Never Ever Ever Ever thought in a million years I would be going through something like this with Carson at such a young age ! He needed to have surgery. They were amazing through the whole process. I used the app on my phone to submit my claim . It was seriously the easiest thing I have ever done . Immediately I received an email saying they received my documents and give us 10 business days to review your claim , if this is your first claim gives us a little extra time . By the 12Th day I had an email saying claim in process, the very next day (Sunday) I had the summary of my reimbursement for each bill . I noticed there was a bill missing ( my fault ) so I called them immediately, I had Andrea on the phone very quickly and she told me no worries just re submit the one missing right now on your phone and I will keep an eye out for the claim and process it quickly so you don’t have to wait another 10 days. Within an hour I had an email saying it was being processed (thank you Andrea). The next morning I had the summary of my reimbursement. In less than a week from then I had the reimbursement checks sitting on my kitchen counter. I can Now say with confidence i chose the Best ! I have been telling everyone about our great experience with Healthy Paws. You can be sure I will be a life time loyal client .

Trupanion is so supportive and resolves my issues so quickly.