5
out of 5
Verified
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5
out of 5
Verified
I recently had to use my Trupanion insurance for the first time.
I recently had to use my Trupanion insurance for the first time. I called to get guidance on submitting the claim and Alexis was WONDERFUL! She was sympathetic, helpful, and made the whole process very easy to accomplish. She substantially lowered my stress level at the time.
- INSURER: Trupanion
- POSTED: 01/14/2022
- BY:
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified
Customer service representative was a good listener researched and quickly answered my questions.
Customer service representative was a good listener, researched and quickly answered my questions.
- INSURER: Trupanion
- POSTED: 01/09/2022
- BY:
- BREED: Rhodesian Ridgeback
- AGE OF PET: 7 - 10
5
out of 5
Verified
I submitted my receipts very late in the year.
I submitted my receipts very late in the year. The decision was made quickly to cover a good amount of the costs - I was happy to see that there was no question about the coverage. Very easy to submit and to use the interface.
- INSURER: Trupanion
- POSTED: 01/08/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Verified
1
out of 5
Ridiculous
Took 45 days to be reimbursed for my simple wellness claim. The UI on the app only allowed for a single page document. However, it needed a summary of care and a receipt showing it was payed. These did not come on the same sheet which created a hassle trying to get the claim even accepted. But the worst part is that I signed up for the policy with 2 cats, and paid double so that both my cats had separate coverage. But since they both fell under the same policy, they both only fell under a single wellness plan. So the maximum reimbursement amount I would be allowed to receive for wellness treatments would be the same as if I had a single cat on the policy. I wish I knew this before having a number of wellness treatments done on my cats, racking up a few hundred dollars in bills that I had assumed I was going to be reimbursed for (hence the whole point behind getting pet insurance with a good wellness plan). But I guess that's on me for expecting that since I was paying double to get separate coverage, I'd have double the maximum amount I could be reimbursed for. Silly me.
- INSURER: Pets Best
- POSTED: 01/05/2022
- BY: Robin
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified