5
out of 5
Verified
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5
out of 5
Verified
5
out of 5
Verified
Customer service representative was a good listener researched and quickly answered my questions.
Customer service representative was a good listener, researched and quickly answered my questions.
- INSURER: Trupanion
- POSTED: 01/09/2022
- BY:
- BREED: Rhodesian Ridgeback
- AGE OF PET: 7 - 10
5
out of 5
Verified
I submitted my receipts very late in the year.
I submitted my receipts very late in the year. The decision was made quickly to cover a good amount of the costs - I was happy to see that there was no question about the coverage. Very easy to submit and to use the interface.
- INSURER: Trupanion
- POSTED: 01/08/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Verified
1
out of 5
Ridiculous
Took 45 days to be reimbursed for my simple wellness claim. The UI on the app only allowed for a single page document. However, it needed a summary of care and a receipt showing it was payed. These did not come on the same sheet which created a hassle trying to get the claim even accepted. But the worst part is that I signed up for the policy with 2 cats, and paid double so that both my cats had separate coverage. But since they both fell under the same policy, they both only fell under a single wellness plan. So the maximum reimbursement amount I would be allowed to receive for wellness treatments would be the same as if I had a single cat on the policy. I wish I knew this before having a number of wellness treatments done on my cats, racking up a few hundred dollars in bills that I had assumed I was going to be reimbursed for (hence the whole point behind getting pet insurance with a good wellness plan). But I guess that's on me for expecting that since I was paying double to get separate coverage, I'd have double the maximum amount I could be reimbursed for. Silly me.
- INSURER: Pets Best
- POSTED: 01/05/2022
- BY: Robin
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified