Find and read reviews with confidence

Trupanion covers more than most pet insurance. They have great support and it's not complicated.

They are courteous and knowledgeable

One of the employees at VCA Ragland & Riley filed the claim on the computer and within seconds the claim was processed. It was amazing how quickly and how easily everything went through. I was surprised and very satisfied with the results.

Your staff is very eager to help and great instructions.

Everyone at Trupanion is so friendly and makes sure that your questions are answered !

Very helpful customer service!

We've had to make two claims with Pets Best in the last year, and both times I felt like we received excellent service. They were responsive to emails and messages, and kept us updated throughout the process. Filing a claim was simple and took just a few minutes of my time, and we were reimbursed the funds fairly and in accordance to our coverage. There was a small delay in claim review due to the onset of the Covid crisis, but it was not excessive. All in all, I feel like Pets Best is one of the best, giving good coverage at affordable prices.

Always efficient and keep me in the loop. Thank you!

I am very disappointed in the 20%rate increase that I was never made aware of. All of a sudden this month my rate went up without any notice. You do not disclose when a customer signs up that the rate increases annually and 20% is quite a big hike.

Trupanion has been a huge benefit. In this crazy year of 2020, finances are a huge issue and unexpected expenses can be a greater stress than before. I wasn't sure how beneficial Trupanion would be after first signing up, and even questioned its value while budgeting my COVID (lack of) salary, but I am certainly glad I stayed with them. When my puppy had some unexpected medical issues, Trupanion was quick to cover most of the expenses. My regular vet put our first claims in and saved us a bunch of upfront costs. After that visit, we were referred to an emergency hospital, and though the individual that usually runs the claims wasn't there, I submitted my receipt online and Trupanion reimbursed me for most of the expenses through direct deposit in less than a week. I will not only stay with Trupanion, I will highly recommend them to anyone who questions the value of pet insurance and the services that Trupanion has to offer.