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I appreciate your considerate handling of my claim for Molly.

It was an easy and efficient process. With the prior claim number for this condition, I merely submitted the follow up visit and paid invoice with the specialist. It was processed and reimbursement disbursed to me quickly. Thank you.

New rescue got the one month free- started paying for the plan - The dog had a flea on initial exam and was scratching - so ALL allergies are now considered pre existing condition and not covered . Veterinarian wanted to check thyroid - ordered thyroid tests - denied - related to pre-existing allergy condition. I called them and argues the case as I'm in the medical field. I even asked for the reviewer to explain how the thyroid condition is related to his initial allergy symptoms (with exception of Hashimotos) they couldn't and offered to revise the "judgment" . I said this is just going to happened to me (and others) over and over. someone untrained judging my claim with NO education in the at area and makes a clinical judgement . declining it - I researched other plan and found one with an annual debatable and I have NEVER had an issue with any claims - 3 day turn around direct deposit!!

Have had nothing but great experiences with Trupanion for the last 11 years.

You do what you said you’d do. You didn’t lie. That’s all I can ask you to do. Well done.

Prompt Claim Service. Helpful Personnel

Initial claim handled in reasonable time. Follow up claims took a bit of time when all information had already been received by Trupanion. Even at that, experience was satisfactory. Still trying to evaluate the cost versus benefit of my program.

I wish you could show the health insurance companies for people how to handle claims as well and with ease as your company does...thank you for always being wonderful when Lexi and I need your help...

It was not hard to sign up - the information was straight forward on what was/was not covered and the amount, easy to compare to other companies

Always easy. I recommend Trupanion all the time to everyone.