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I just feel the turn around is not good. When I first got the insurance and entered a claim the turnaround time was faster. My rates even went up & I am not one to put a lot of claims. I think your company has changed. Will see how my turn around time is for this claim.

I just feel the turn around is not good. When I first got the insurance and entered a claim the turnaround time was faster. My rates even went up & I am not one to put a lot of claims. I think your company has changed. Will see how my turn around time is for this claim.

I like knowing my pet is covered.

After having some very expensive vet bills with our Pele I decided to get pet insurance. After reading reviews I decided on Healthy Paws. We lost our pet to lymphoma but received checks promptly from Healthy Paws.I had only had insurance for 18 months so wasn't sure how things would turn out. We had absolutely no trouble which was nice since we had just lost our beloved pet. We now have a new pet and first thing I did was get Healthy Paws Insurance. It really makes me feel good knowing we can always get him the best care.

You guys are phenomenal. Customer service is excellent and time of reimbursement is SO VERY GOOD! I think your insurance for our dog is better than MY health insurance!

The customer service from ASPCA pet health insurance is first-rate, and this insurance has been a godsend, as I have 3 cats, and they have had many ailments over the years; however, even though I have continuous care polciy, 2 of them have capped out on certain ongoing problems, and I can no longer receive any reimbursement for those particular problems. The caps need to be much higher because, animals, like humans, often have ongoing medical conditions that continue to need treatment, and a $3000 lifetime cap on a major illness is way too low, particularly when an animal has required treatment for that same condition for several years. I have always paid my premiums on time and in good faith but am beginning to wonder if I should continue to carry coverage if I cannot get more financial help when it is needed.

Ease and the timelyness of the claims.

My Boxer has been insured since he was a puppy and that was 7 years ago. Until recently, I never had to use insurance but a few months ago, he was socked with bilateral corneal ulcers and pancreatitis. Nationwide has been great and has covered a vast majority of his claims with quick reimbursement. I'm impressed!

Your hold times before you get to Ashley are long

I have been with Nationwide Pet Insurance for about two years now. I have two dogs: a young, accident-prone Mini Aussie and an old Daschund mix. Between the two of them, they are always going to the vet. Nationwide has never denied me coverage for ANYTHING and has always covered more than I expect them to; they are truly a life-saver. The cost of insurance is also very reasonable--granted, I do get a discount through my employer. The process for being paid claims is very easy--they either mail you a check or you can accept payment electronically through a service provided by Chase. Both are easy and fast. I don't think I've ever waited more than 2 weeks to be paid, and I believe the claim I waited longest on was for a surgery. I recommend Nationwide to all of my friends who are pet parents.