I’ll informed claim response to wellness policy
Claim was not paid according to items covered under the wellness policy. When I attempted to dispute the claim: the app doesn’t work for IOS (known issue), called twice during business hours and was on hold for over an hour each time, two emails went without a response. When I finally got connected, I was told it would take 30-35 days to underwrite my dispute.
- INSURER:
Pets Best
- POSTED: 05/17/2021
- BY: Gary
- BREED: English Pointer
- AGE OF PET: 7 - 10
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Cletus loves Trupanion
Trupanion makes it so easy to take care of our Cletus.you see, Cletus has a bad heart and needs medication to keep it strong. Thank you, Trupanion.
- INSURER:
Trupanion
- POSTED: 04/23/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Insurance Premiums
I've been with Healthy Paws for 8 years, I've been very pleased with the insurance coverage and ease of submitting a claim on my dog. However, the premium monthly went from $48.00 per month to $108.00! I'm wondering if it went sky high because he is 11 years old now and they know I can not get insurance anywhere else due to his age. That is more than triple the cost.
Very disappointed in this company after being a loyal customer for so many years.
- INSURER:
Healthy Paws
- POSTED: 04/18/2021
- BY: Diane
- BREED: Mixed Breed Large (70–90 Lbs)
- AGE OF PET: Over 11 years
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24/7 access to help with the online chat.
24/7 access to help with the online chat. Very easy and quick to get answers to questions regarding the policy.
- INSURER:
Trupanion
- POSTED: 03/21/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Nancy Capes
Excellent customer service was explained everything I needed to know
- INSURER:
Trupanion
- POSTED: 12/10/2020
- BY:
- BREED: Australian Cattle Dog/Blue Heeler
- AGE OF PET: 7 - 10
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Very professional and helpful.
Very professional and helpful.
- INSURER:
Trupanion
- POSTED: 11/22/2020
- BY: Pamala
- BREED: Yorkshire Terrier
- AGE OF PET: 7 - 10
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Very efficient and professional agent
Very efficient and professional agent
- INSURER:
Trupanion
- POSTED: 11/11/2020
- BY: Dane Steven
- BREED: Boston Terrier
- AGE OF PET: 7 - 10
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i have had a very pleasant experience everytime I make contact with you.
i have had a very pleasant experience everytime I make contact with you. You are a blessing.
- INSURER:
Trupanion
- POSTED: 11/02/2020
- BY: Linnet
- BREED: Miniature Schnauzer
- AGE OF PET: Over 11 years
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Great and quick service
Bet easy process and quick
- INSURER:
Trupanion
- POSTED: 08/29/2020
- BY: Brandon
- BREED:
- AGE OF PET: 7 - 10
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