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I am very surprised with the transparency, the efficiency and the communication of Pets Best. This is my first time having a pet insurance and I was not expecting this level of service. I get notification with every process of my claim plus it is extremely easy to file a claim and if you are missing a document, they sent a notification right away explaining with a great detail, what is missing for your claim to be processed. I am extremely happy!

I've had HP for 9 years. They consistently provide a no-hassle experience and typically pay claims within days. One of my dogs has required multiple surgeries and procedures - and I've never had a rate hike due to the number of claims submitted, or the cost of claims. So glad I have HP and would highly recommend to all pet parents!

We adopted a Great Pyrenees and immediately purchased wellness and sickness/hospitalization insurance for him. Later, he became ill. We are so glad we had pet insurance. MetLife took about 29 days to pay the claims but they did pay them. We thought initially it would take 5-15 days and were a little frustrated but the contract does give them 30 days. The bill was pretty large and we were very satisfied concerning the insurance coverage payment. There was no fuss; the representatives were very helpful; and we are so glad we purchased the insurance from MetLife. It is a smart decision. We will absolutely continue the coverage throughout our pet's life. I have the experience of having a beloved pet without insurance and he needed each hip replaced and just caught everything - but he was an angel and it cost us a lot over his life. This is why we immediately insured our GP and it's been a great decision. We highly recommend MetLife.

I don't have much to say except that I've been with a few pet insurance companies over the year, and Spot has been one of the most cost-efficient (especially for our older dogs) and has been one of the easiest to process claims with. As expected, new conditions took a little longer to process (a couple weeks) because our vet needed to submit copies of medical records - but otherwise, the claims are started via the website or their app and submitted within minutes, most claims are completed within days, and they're directly deposited to my account. The entire process is smooth and the UI works great.

Title says it all. It’s such a scam. We wasted so much money paying them for zero help when we needed it. Look elsewhere for what you need. We were customers for less than a year. Started okay and progressively got worse then terrible.

After being insured for over five years, the time came to file a claim for a major event that resulted in ER care. Provided all records from our standard vet and the ER Clinic. Deny. Deny. Deny! Make sure you go through the appeals process and then file a complaint with your State’s Department of Insurance. Pet insurance isn’t as cut and dry as human insurance; diagnosis coding guidelines, etc. In some instances, vets have been contacted my pet insurance plans and requested to alter their notes- of course to get the company out from paying claims.

Our new puppy has been to the vet twice for vaccinations, and both times, the claim was approved immediately. My account was set for direct deposit and the refund was deposited within a few days. Download the app on your phone, take a picture of the itemized vet receipt including your payment, and send it to Pets Best. "

I recently got an English Mastiff puppy. XL breeds, everything is higher so pet ins is best. It's affordable, and the claim process was simple. They reimbursed me within 7 days.

Process was clear, hassle-free, adjudication was quick

All aspects of my relationship with BestPets has exceeded my expectations. They are timely, efficient and communicate well. EXCELLENT!!