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claims story: "I have Pets Best insurance on both my dogs. Never expected our Border Collie would develop an issue a few days after his 3rd birthday. PetBest was there for us and had no issues covering the Primary Vet, Veterinary Ophthalmologist and Veterinary Dermatologist along with the medications. Absolutely no issues or challenges for reimbursement. Ty to Pests Best."

Find a way to increase your premium each year and say they can decrease it if you decrease your coverage. Only filed one claim in the last year and I paid them more than they paid me. Emailed with complaint and Jeff/ Jess were of no assistance. They blamed it on state wide increase and inflation… but if it’s inflation then my coverage should also increase to ensure I can cover potential costs at a vet if needed. Just a money hungry company. Spending an extra $200 for same plan as previous year and no pet health changes. Also for claim submission on the app it’s all robot auto replies not a human.

Without Pets Best insurance we would not have been able to afford the care needed to save our dearly loved cat. She's basically our baby and knowing that we could rely on Pets Best allowed us to prioritize her care and follow the recommendations of the medical professionals who treated her.

very pleased with the process ordering medication, first call in the medication to Pets Best, 2nd they send medication over to vet for approval, 3rd Pets Best sends medication to my house. 4th all with no problems. Very happy with Pets Best Insurance everybody you talk to there are very nice and helpful.

Our young beauty was found to be allergic to basically everything and has to place her on special food (prescription food) and MetLife has covered everything. We could not be happier with MetLife. They have covered all tests, meds and food per our agreed contract.

Buster had a prescription filled for an allergy issue. I was able to quickly and easily fill out the claim form and attach the documentation for the prescription. Within days I got an email that the claims process was done - I logged on and viewed that it was accepted and put towards my deductible.

Our dog was suspected of ingesting a Christmas tree ornament. She was trembling, vomiting and clingy. Our vet took us in right away and took good care of our dog. Xrays and blood work were done. This was right before the busy holidays. The claim was processed and paid quickly.

I have a healthy puppy. I have purchased the top tier insurance with pets best. It is AWFUL!! Everything is denied and if it's not denied, it's covered very minimally. I pay a lot monthly to have next to nothing covered. Being a puppy, he has eaten a few things that have given him parasites at different times in the last 18 months. Each incident has been completely unrelated to the last yet I am denied every time and told it is because he already had parasites when I adopted him so it's now considered an existing condition. What!? It is not the same infection. Good grief! I will be canceling my pets best insurance!

"On the first ultrasound for my cat, the one year plan paid for itself. I've submitted 3 claims in total and they have been paíd in a decent amount of time. Go Pets Best!"

My Border Collie is the most energetic and affectionate little guy you could ever meet. So, when he was acting lethargic and had some stomach issues, I rushed him to the vet and was hopeful some of the expense would be covered.Thankful for Pets' Best, who came through and covered most of the costs. The ease of submission and the responsiveness and timeliness if claims decisions has caused me to refer every pet parent I know to Pets' Best... Truly the best in pet insurance!"