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10/10. Great customer service, easy to submit claims, timely. I couldn’t be more thankful for this in a hard time. Thank you!

Prompt response, easy claim process

As always, submitting claims with Trupanion is a Totally Professional Experience. Thank you. AAAAA+

Great company. Super fast turn around time for reimbursement. Fantastic customer service. Was a lifesaver the first few months of our “I love to eat socks” bernedoodle. And the one time only annual deductible is a great benefit.

I adopted my cat 11/28/23 from a shelter. I signed up for pet insurance for her at the shelter. The shelter provided all information and there was a clean bill of health and no pre-existing condition which was provided to MetLife Pet Insurance. The cat developed gas and diarrhea a little while after adoption. Pet insurance clearly states that is active immediately there is no waiting period. I hit my deductible I submitted my claims and sure enough they denied me. They claim she has a pre-existing condition because it started shortly after adoption. That is not a pre-existing condition it's a condition that arose after I adopted her and now they are claiming I have to go through an appeal process which can take upwards of 45 days. People get insurance for a reason for emergencies when they need it so they are covered. Clearly they are a company who does not stand by their word that claims your pet is insured from the moment you get the plan unless it's a pre-existing condition which there is absolutely no documentation of such prior to signing up for the plan. What happens if you can't afford the test your pet dies you have to get a lawyer and pursue this legally? I noticed they don't have a spot to put reviews on their website only the shining ones that they post. I can see why that is. I would strongly suggest looking into another pet insurance company do not waste your time and your money for them to look for loopholes and not back up their plan.

Submitting a claim with MetLife is simple, easy and the response you get is fast. My claim was submitted and approved within seven days with no issues. I'm extremely happy my company offers pet insurance as part of our benefits package and choose MetLife as the provider.

I haven't had to file a claim yet but I want to say that my experience with customer service, with signing up and with the company's willingness to listen to me when I thought they'd made an error in the review of one of my cats medical histories has been excellent. Staff are friendly, cordial, professional, more than willing to help and knowledgeable. So far I couldn't ask for more.

My cat became seriously ill and was hospitalized at Tufts veterinary hospital who did everything they could save her but she passed away. Months later I received a call from MetLife about another matter but was told by the agent O could file a claim which I did. They asked for more info, I provided it. Then they denied the claim because it wasn’t filed within 90 days. They all knew when it happened and kept encouraging me to continue only to process and deny the claim. Trust me when my beloved cat passed away unexpectedly I was not thinking “oh, I better file a claim for within 90 days”. Terrible on MetLife’s behalf.

Anyone who knows Corgi's, knows they can be a bit high maintenance. Ear infections, swallowing objects, orthopedic issues, allergies, you name it. Our Corgi Cash is doing great, but has had some significant medical issues over the past several years. Each time I have submitted a claim to Healthy Paws, they have quickly approved and issued funds without any resistance (thousands of dollars). It makes the decision of getting Cash the help he needs so easy when I know Healthy Paws is there to support us. I'll be a Healthy Paws customer for life.

It was such a relief having Healthy Paws Insurance when over the span of three weeks our cat needed multiple emergency vet visits with diagnostics tests and treatments for stomach issues and newly developed seizures. Being able to say yes to the recommended tests, treatments, and knowing we're doing everything possible for her was a silver lining on the stressful time. We're so glad we made the decision to get insurance when we adopted her a few years ago and would recommend doing so to any pet owner. And now having gone through the process with Healthy Paws we'd never choose anything else.