Hamilton's Stones
Our dog Hamilton was referred to a specialist by his regular VCA Vet for problems and complications from bladder stones. My recent online claim for this visit was processed very quickly and in accordance with my policy. I have been a member of Pet's Best for many years and this claim, and one other previous claim(s) a few years ago, were both good experiences. Based on these experiences I would recommend Pet's Best Insurance. Hamilton is still going to require surgery for this issue, and the insurance provides us with one less thing to worry about, knowing that it will help to get Hamilton the care he needs, from the vets he needs, and helps make hard decisions because of treatment costs a little easier. Thank You Pet's Best.
- INSURER:
Pets Best
- VETERINARIAN:
VCA El Mirage Animal Hospital
- POSTED: 01/04/2024
- BY: Vincent
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 7 - 10
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make sure you know what you are buying
When i signed up for pet Insurance i was led to believe that the premium i was paying included wellness. I took my dog to the vet to check on some discharge in her eyes and i was given some drops and the eyes cleared up. I then made a claim to Pets Best and nothing on the claim was covered not a single penny. I guess you have to have your dog hit by a car to be able to make a claim that is processed. Lousy customer service. When i called the person was unapologetic like i was an idiot to assume that any of my dog's bill would ever be taken care of. I canceled right away and now have pet insurance with Spot and wellness is included for almost the same price i had been paying Pets Best for a couple of years.
Make sure you ask and get it in writing before you sign up.
- INSURER:
Pets Best
- POSTED: 12/12/2023
- BY: David
- BREED: Alaskan Husky
- AGE OF PET: 0 - 3
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Outstanding company to deal with
Not only was the MetLife pet policy more than competitive than other quotes I received, and in most cases less, but their coverage for both preventative and health is extensive. Additionally, I saw a vet for our puppy on Tuesday, easily completed the claim on their mobile app, but was reimbursed by Thursday.
- INSURER:
MetLife
- VETERINARIAN:
Stonecrest Animal Hospital
- POSTED: 12/07/2023
- BY: Bob
- BREED: Boston Terrier
- AGE OF PET: 0 - 3
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Great Insurance!
We've had Trupanion insurance on our dog since she was just a new puppy and have always been very happy with their quick response to claims. Insurance seems to be a must these days.
- INSURER:
Trupanion
- VETERINARIAN:
White Mountain Animal Hospital
- POSTED: 12/07/2023
- BY: Pat
- BREED: Malti-Poo
- AGE OF PET: Over 11 years
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Claim time
Waiting 3-6 weeks on a claim is un exceptional, you are going thru some computer change and your excuarent adding up
I have 2 dogs and I have 1. Kai. Submitted and paid in 24 hours and another dog claim take 4-6 weeks on the the same issue and same bills , this bios by your system slicking and choosing what gets paid .
I have been a customer for 5,5 years in the past 3 months this is been going on. No one in your customer service cares all they say is sorry we have a lot of claims which mean you have more business so you have more in I e so you need to hire more employees or computer robots that filter the claims faster cause it can be paid in 24 hours as I have proof.
- INSURER:
Trupanion
- POSTED: 11/14/2023
- BY: Sherrie
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 4 - 6
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Confidence in Challenging Times
Pets Bets has never let me down. When my best friend became ill on multiple occasions, I was able to confidently seek the best care knowing that the financial side of things would be significantly helped. Please do you and your pet a favor and carry insurance for the unknown. Also recommend Care Credit or another 0% line of credit to minimize out of pocket expenses initially and then have time to pay back any deductibles. These decisions have given me priceless years of healthy and happy bonus time with my pal.
- INSURER:
Pets Best
- VETERINARIAN:
VetMED
- POSTED: 11/14/2023
- BY: Jason
- BREED: Dachshund
- AGE OF PET: Over 11 years
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Best Insurance for Dog care Ever
Fill out questionnaire, then email it in, takes a couple weeks and get a direct deposit for 100% after deductible is paid. Very helpful phone assistance, couldn't be happier. I had another dog for many years and in the end, was paying thousands of dollars for his care. I expect my insurance will help shoulder that load in the distance future. I recommend this company for your pet insurance.
- INSURER:
MetLife
- POSTED: 10/12/2023
- BY: Wendi
- BREED: Nova Scotia Duck Tolling Retriever
- AGE OF PET: 0 - 3
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Amazing Claim Service
I have worked in claims many years and have never found a company with such quick turnaround on a claim. I needed clarification on a point and the claim representative was cheerful and well informed.
- INSURER:
AKC
- VETERINARIAN:
Arizona Canine Rehabilitation
- POSTED: 10/11/2023
- BY: Laura
- BREED: German Shorthaired Pointer
- AGE OF PET: 0 - 3
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Online Easy!
I did everything online. It was so very easy and covered what I wanted for my pup. I haven't had to make a claim yet, happy day, but as a Veteran in the Soldier's Best Friend, program I'm sure my pup is in good care with this insurance and Riverside Veterinarian Clinic here in Tucson.
- INSURER:
MetLife
- VETERINARIAN:
River Road Veterinarian Clinic
- POSTED: 09/21/2023
- BY: Kris
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 0 - 3
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Thank You!
My cat, Scout, after losing weight for a year, was diagnosed with Clostridium Perfringens. Having PetsBest insurance allowed us to get her the treatment and medications she needed to get well. Your staff, both on the phone and by email, was considerate, informed and helpful. I have since recommended PetsBest to my neighbors and friends, several of whom have bought policies for their pets.
Thank you for your excellent service and quick response to my needs. It’s frightening when our little ones get sick so, having your insurance, gives us real peace of mind.
- INSURER:
Pets Best
- POSTED: 09/13/2023
- BY: Mary
- BREED: Calico
- AGE OF PET: 4 - 6
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