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We lost two dogs within months of each other. Pet insurance was a must. I'm happy that we decided to go with Pet's Best.

Claim process is easy.Turn around time is quick I'm completely happy I'm referring everyone to pests best

It was easy to reach a live person to talk about what I needed to do. I was dreading "figuring out" how to collect needed paperwork and fill out the forms but it was all very clear and easy. I regret putting it off and missing the ability to claim repayment for past non-emergency services due to time expiring. I will definitely add this insurance to all new pets I get in the future.

My dog had. Diarrhea when I first got him because I was changing his food and they now called the chronic so anytime he has diarrhea. They have a get out of jail card for free and don’t have to pay the claim They’re calling a pre-existing. Really? You submit a claim now they want soap notes. I have had Pet insurance with everyone of my pets for the past 20 years I have never had to go hunting for notes from the vet. They say they’re going to pay within five or 10 business days but it’s more like two or three months if they pay you. They want to try anything they can not to pay claim even though it’s clearly noted that the claimant should be paid. It’s something that’s covered.

I have had Pets Beat insurance for both my dog and cat since we adopted them as babies. We’re going on 5 and 3 years respectively for both of them. I’ve had all my claims processed so quickly and efficiently with every claim I’ve made- surgeries, ER visits, and other illnesses. They are really the best in pet insurance!

Beware! The application process is easy and the claim filing process is easy. For the first 2 years the policy premiums were reasonable. But I just got my renewal for the upcoming year. Shockingly, my annual premium increased 55%! When I called to inquire, the representative was very nice BUT couldn't really give me a reason for such a huge increase. She said it was based on my zip code, my dog breed and she stated that the cost of claims were increasing. This puzzled me as they knew my zip code and dog breed when they issued the policy. Additionally, my deductible is $500 and I barely met that this year. When I inquired further she said that some zip codes only had their premiums increase by under 20%. What the heck?? When I asked for historical information as to what past premium increases had been, she couldn't answer the question. Now that's rich. A 55% premium increase. That truly makes the policy almost unsustainable. I feel duped by getting a policy with them! i feel like I was lured in and that they knew all along they were going to push a HUGE premium increase on me at a later date. My only advise to potential customers is BEWARE!! I encourage potential customers to shop around....

I had healthy paws years ago for our previous pets and it was great, but I got it for our 2 new cats and so far it is has been horrible. Every single claim they reject for reasons that don't make sense. (They either say it is preventative when it is a test for symptoms) or they say it was during our waiting period when it was weeks after. Or when I send vet records (what the vet gave us) they say it isn't the correct records. Clearly just trying to give the run around and not pay. Really disappointed.

I filed a claim under illness and allergies that it is covered supposedly by Petsbest, after taking my Dog to the vet showing skin allergies and got a prescription for it. After filing the claim it took like 3 weeks to get an email back saying "sorry for the delay, we are processing your claim now" then after another week I got denied on the claim. They just waste my time holding the claim for another month to get another monthly payment and then denied the claim. Be careful read before picking a pet insurance. And totally skip Petsbest scams!

Quick response and payment according to my policy.