Best decision ever!
After debating over several companies, I couldn’t have made a better decision. Lemonade has taken such great care of me and my dog AND given me piece of mind. Thank you!
- INSURER:
Lemonade
- POSTED: 05/17/2022
- BY: Kristen
- BREED: Golden Retriever
- AGE OF PET: 0 - 3
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Not as good as I thought it would be
Very frustrating working with Embrace. I have a puppy that just turned a year old, she has no pre existing anything and she developed a few masses that we had removed and biopsied. They keep asking for paperwork from my vet so I kept sending it. I have send every document that I have on her from the time I got her. The vet sent the same paperwork. Then they said they needed more information from my vet and that they requested it but my vet said they have never contacted them. Now they are saying that my claim is in review. I pay $33.16 for insurance and $35.42 for wellness. The wellness claims pay fairly quickly but now that I submitted a $1200 claim for the mass removal they claim that they need more information even though I have sent it several times being sure to include and highlight the doctors notes. Every time I send them what they ask for they ask for something else. But everything they ask for is in the medical records I already sent. You can not get through on the phone no matter what time or day you call. I feel like they are stalling and trying to come up with a reason to deny the claim. I cannot help feeling like I am getting scammed. It has been over 5 weeks and now they send me an email stating "Banfield Pet Hospital has sent us the history and it's currently in line to be reviewed by an adjuster. It will take approximately 10 business days for the history to be reviewed after which your claim status will change and it will be ready to be reviewed." Apparently they do not have enough staff to help their customers in a timely manner and the staff they have have no idea how to articulate exactly what they need in order to complete a claim. I am not sure that $68.58 a month is worth the headache. She is only one year old so we are considering just opening a savings account and putting that money in there in case of an emergency. We have to pay up front out of pocket anyway and then wait god knows how long to see if our claim will even be accepted and how much we will get reimbursed.
- INSURER:
Embrace
- POSTED: 05/16/2022
- BY: Lisa
- BREED: Mixed Breed Medium (20-70 Lbs)
- AGE OF PET: 0 - 3
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Trupanion always goes the extra mile for the best customer service processing claims efficiently and quickly and with genuine care and compassion.
Trupanion always goes the extra mile for the best customer service, processing claims efficiently and quickly, and with genuine care and compassion.
- INSURER:
Trupanion
- POSTED: 05/16/2022
- BY: Lynne
- BREED:
- AGE OF PET: 7 - 10
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Quick response and reimbursement turn around is exceptional
Quick response and reimbursement turn around is exceptional
- INSURER:
Trupanion
- POSTED: 05/15/2022
- BY: Monika
- BREED:
- AGE OF PET: 0 - 3
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High Quality Insurance Made Easy
Insurance claims processing is often slow, a ton of work and overall an added stress, at least that has been my experience with insurance before Lemonade. Lemonade has always processed my pet health insurance claims quickly (usually in a week or so), sent me updates and explanations every step of the way so I knew what was going on, and have always answered any questions or concerns I had quickly and thoroughly. Never have I felt like they were making me jump through extra hoops for nonsense reasons in the hopes they won’t have to pay and instead let me focus on what was important, making sure my sick cat was well taken care of. Lemonade has been a great stress reliever, something I doubt I will ever say of another insurance company. Plus, it has allowed me to get my cat the best care possible, which I would have undoubtedly struggled to afford otherwise. I have recommend it to all my friends who have pets.
- INSURER:
Lemonade
- POSTED: 05/14/2022
- BY: Monica
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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My 1st claim with Trupanion was denied and is in "review.
My 1st claim with Trupanion was denied and is in "review." I've been a member since 2015. I hoped for and expected better.
- INSURER:
Trupanion
- POSTED: 05/13/2022
- BY: Karah
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Alexis was informative and courteous.
Alexis was informative and courteous.
- INSURER:
Trupanion
- POSTED: 05/13/2022
- BY: Susie
- BREED: Miniature Goldendoodle
- AGE OF PET: 7 - 10
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Excellent customer (and pet) service!
Excellent customer (and pet) service!
- INSURER:
Trupanion
- POSTED: 05/12/2022
- BY: Evelyn
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Axl's Momma
The lady helping me was super helpful and clear on expectations!
- INSURER:
Trupanion
- POSTED: 05/12/2022
- BY: Bailee
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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