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Healthy Paws Claims Process and Customer Service is HORRIBLE
Submitting a claim through Healthy Paws is an inefficient process and extremely frustrating. Your only option is to upload photos of invoices. There’s no option for documenting your request or providing an explanation. Once the claim is filed, there is NO communication from an adjuster or representative to confirm receipt or advise of any additional, needed documentation. Healthy Paws sends multiple, vague emails stating additional information is needed, however, they do not tell you what information is needed. I had to call in numerous times to get claims resolved. Customer services is horrible, and you will spend a LOT of time just getting an answer.
- INSURER: Healthy Paws
- POSTED: 08/24/2020
- BY: Heather
- BREED: Labradoodle
- AGE OF PET: 7 - 10