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Very friendly and helpful.

Was very informative regarding my questions. Made me realize the benefits of pet insurance.

This claim was processed quickly and I received the check reimbursement quickly. On another claim I never received the check. I made two phone calls inquiring about the situation. The first person I spoke to gave me inaccurate information on receiving the check. The second person I spoke to suggested that I request electronic deposit on claims and that has proven to be successful. I

There is enough stress when your pet is ill and you need to rush to the vet or ER. Knowing you are covered by Nationwide relieves some of the stress. My claim was easily filed and my reimbursement was in my bank account less than a week later. They are quick, easy and so friendly.

I have always had a good experience with communication with Trupanion.

Fast and easy processing of claims. Paid almost all of my dogs surgery bill.

Nationwide pet insurance is a wonderful company. They are so helpful with my dog’s care.

We’ve never had an issue with Nationwide and have been able to recoup a significant amount of money from our vet bills. Claims are incredibly easy to submit and reimbursement is directly deposited into our bank account.

Filing claims is quick and easy and the refunds are distributed quickly

Submitting a claim is really easy, but it takes up to two days to show on the dashboard which can be a bit confusing. The wellness claims have paid within a few days, which is nice. I had an issue with a sick visit as it requested medical records when I had already send them - this delayed the process a few weeks and I had to call several times to follow up. I wasnt able to track in on the dashboard because it just stayed in the status of "medical records needed". When needing to call, the customer service has been excellent and really helpful. Also I appreciate the entire invoice is reimbursed, whether or not you had to pay the entire invoice a the visit.