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By having the drs submit the paperwork took the stress off of my shoulders.

Prompt service.

Never have had any issues. Very fair

As with any company, the larger it becomes, the slower it becomes. When I would previously file a claim (i've been a customer for seven years) I would have my money in a week and a half, and that was when I was receiving paper checks. Now I am signed up for electronic payments, but it's taking almost the full thirty days to be processed. Given that amount and volume of my claims, that creates a real hardship for me, especially as I am unemployed. Having said that, the people are really friendly and helpful. I've been trying to get my dogs to have the same coverage, and I keep missing the deadline, but everyone is really kind and helpful in answering all my questions. Sames goes for explaining the reimbursement of my claims. i always have a million and one questions, and i've never had someone who wasn't well informed about the processes and able to explain them to me!! Please just process the claim quicker!!

Wonderful insurance company

I've had a great experience using Nationwide. I highly recommend them. Hassle free and great customer service.

I have had an Embrace policy on my two boxers and have been more than satisfied. I have recommended Embrace for the coverage they provide, the good service and the willingness to consider your questions.

No one has contacted me to resolve my issue.

Tim was very professional and courteous during my call. He answered every question and was very sympathetic towards the needs of my dog sonya.

I have a special needs English bulldog and I dont know what I would have done without the Trupanion family to assist with her care the representatives are wonderful and my claims are always processed quickly Cant say enough about them ♥️