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Tucker Boy came to live with our family in April 2016. He is a miniature Australian Shepherd. We got him insured with Healthy Paws Insurance in May 2016. In June he ate a piece of a Sago Palm seed we had to rush him to the vet and they had to pump his stomach and treat him for poisoning. I will never forget when we got home I called Healthy Paws customer service to see if this was something that they would cover? And the kind lady on the phone told me "That is exactly what we are here for" I just felt the worry and weight lifted from my shoulders. In July he started to have seizures almost weekly so we had the MDR1 gene mutation test done on him and yes Healthy Paws covered the cost because he was having the seizures. We took him to see Neurology, Cardiology and Internal Medicine Specialists. Unfortunately all they came up with is that he has Idiopathic Epilepsy and hopefully it is Juvenile and he out grows it, but meantime he is on Keppra every 8 hours. And yes Healthy Paws covered all the visits, tests and medications. Mid November he started having diarrhea, high fever and very lethargic so we took him to the ER and he was in ICU for 3 days being treated and test ran. They got him better. Unfortunately in February he started having the exact same symptoms as in November so back to the ER we go and they kept him there for 4 days in ICU. And yes Healthy Paws covered all our visits and tests once again. Our little man is feeling better but still not out of the woods just yet. We take him in today for endoscopy/colonoscopy procedures and hopefully those test will be able to let us know why he is having all the intestinal issues/infections and we will be able to treat them properly so he can be a happy little boy again. So fare all they know is that his body is not absorbing B-12 which we have to give him shots for that. This past year has been quite an emotional and financial Roller Coaster Ride for our family and I can honestly say that the ride has been much easier to take knowing that Healthy Paws is in the seat riding with us all the way. In the first year of Tucker Boy's life we have already spent 16 thousand dollars and Healthy Paws has covered 80% of it per our plan we chose. My husband and I don't have children, our babies have 4 legs, and we will always have babies therefore we will always have Healthy Paws as our Insurance carrier for them. We can not thank Healthy Paws enough. Sincerely Dee

I have had a policy for my pet dog, Max, for a few years. Max is a Maltese and is over 8 years old. Max has had a torn ACL on his left leg and a really bad knee cap on his right leg, all within a two year period. Needless to say that ASPCA Pet Insurance was there for our family. And, customer service was really great in checking up on Max's condition after both surgeries. I have recommended ASPCA Pet Insurance to my family and friends.Thank you ASPCA.

Need better explanation of what is paid and what can be reimbursed.

My vet just told me that in their records it did not say what YOU guys said was in there in order to deny Lola's claims. It's ridiculous and she is writing you an appeal letter stating that you are falsifying records.

Sadie has been covered with ASPCA Pet Insurance since she was 12 weeks old, and here we are 9 years later and counting. The process of submitting a claim has really been simplified over the years, so now it is just an easy electronic submission at the Member Center of the ASPCA Pet Insurance website. There, I can also check on the status of the claim, and I set it up to have the money directly wired into my account--so convenient. The premiums have risen slightly over the years, but they are willing to work with you on that. They have covered a variety of ailments from antibiotics to eye surgery all within reason where I get a lot of her medical services very highly reimbursed. Very easy to work with and great at care and coverage. The dreaded comment "19" of a service being too high for my area code is my only complaint! :) Overall, a lovely company and I am so glad that Sadie is in their care.

Lucky was my first pet and I loved dealing with pets best you all have been wonderful he just passed away after 16 wonderful years and if I were to ever get another pet I would absolutely get insurance through you again

Thank you so much ASPCA for being there to provide insurance for my two furry friends:) I highly recommend you guys to all of my friends!!!

I was responding to your inquiry about a claim

I was responding to your inquiry about a claim

I love Embrace. I have the wellness program as well and always get reimbursed very quickly. Thanks Embrace!